Customer Service Representative

RESPONSIBILITY

The primary responsibility of the Customer Service Representative is to perform the duties in this description and to provide assistance as assigned.

SPECIFIC DUTIES

• Process orders per customer specifications and track orders from start to finish.
• Coordinate the sales orders entry process; ensures the proper procedures are followed, orders are accurately posted, and any changes made are accurately recorded.
• Serve as a liaison between customers, and internal functions/departments.
• Inform customers by email or telephone of order information, such as stocking, installing and repairs, shipping dates, and any anticipated delays.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
• Monitor and evaluate all orders and provide all required approvals.
• Provide Customer Service for dedicated accounts, as assigned by the manager.
• Accurately enters all order requests received via telephone, FAX, mail, and email.
• Ensures customer inquiries are handled in a professional and expeditious manner. Maintains effective communication with other individuals and departments, as necessary.
• Product knowledge is demonstrated, and reference materials are updated, detail-oriented and organized.
• Able to work in a fast-paced environment and adhere to the corporate company structure.
• Flexibility and exceptional Customer Service skills required.
• Positive attitude, energy, and enthusiasm are demonstrated at all times.

QUALIFICATION REQUIREMENTS

· Regular and predictable attendance and punctuality is required.

· Practical experience in a similar position is a plus.

· High Customer Service orientation.

· Bilingual-fluent in English and Spanish

· Detail-orientation and good analytical skills.

· Ability to communicate at different levels.

· Good problem-solving as well as organizational skills.

· Ability to both work effectively in a team and independently.

· Must be flexible and willing to perform other tasks as assigned.

· Must be able to work daily overtime and every Saturday.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Customer Service: 2 years (Required)
• Manufacturing or construction Industry: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person