AddressDescription
Responsibilities:
- Provide exceptional customer service and support to resolve inquiries, complaints, and issues via phone, email, or chat.
- Assist customers with product information, orders, billing, and account management.
- Listen actively to customers' concerns and empathize with their needs, providing effective solutions and guidance.
- Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.
- Collaborate with crossfunctional teams to escalate and resolve complex customer issues.
Requirements:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Problemsolving and conflict resolution abilities.
- Ability to work well under pressure in a fastpaced environment.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Rewarding work helping customers and building positive relationships.
- Supportive and collaborative work environment.
