Customer Care Specialist (Automotive)

Description:

E.V. (electric vehicle) CONCIERGE CX CUSTOMER CARE REPRESENTATIVE

Remote: Yes

Schedule:

* Must be able to work Monday-Friday between the hours of 8am-12:00am EST and Saturday and Sundays 12p-9p EST (group has multiple shifts - shift swaps occur multiple times a year so candidates need to be able to work during any/all open hours)

Current shift example:

Shift Info

Weekday Shift-Mon, Tues, Wed, Thurs- 12:30 PM - 9:00 PM

Sunday Shift- 12:00 PM - 8:30 PM

Weekend Off- Fri/ Sat

ROLE/TEAM OVERVIEW:

Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.

This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, General Motors and their brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.

KEY RESPONSIBILITIES / ACCOUNTABILITIES:

* Serve as the product experts for the Electric Vehicle Line

* Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions

* Take ownership of customer interaction and ensure that all customer questions are answered

This position will be 80% phone work and 20% chat and email follow up and post case documentation.

Additional Skills & Qualifications:

Bachelor's Degree IS REQUIRED

REQUIRED:

1-2 years of experience in Customer Service related profession

Computer navigation and typing proficiency

Strong reading comprehension, oral and written communication and skills

A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail

Experience Level:

Expert Level

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.