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Form of workFloraCraft Corporation, the worldwide leader in the fabrication of floral and crafting products, has the following immediate openings:
Customer Care and Inside Sales Specialist
This position is responsible for providing support to the inside and outside sales representatives and customers while growing revenue with assigned accounts.
Essential Duties and Responsibilities:
- Develop a strong knowledge base of Company’s products, processes and core competencies.
- Quickly become proficient with Plex ERP and Microsoft Power BI.
- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems.
- Outbound call and proactively sell assigned customers and self-generated leads using value-add selling techniques.
- Process customer orders and return shipments, issue credit memos, and facilitate special pricing requests.
- Keep assigned customer account records within the ERP current.
- Stay up to date with new product and marketing launches.
- Create Standard Operating Procedures (SOPs) as needed, ensuring the SOP manual is maintained and updated on a quarterly basis.
- Handle new account inquiries including, screening, referral, credit applications, account setup and mailings.
- Provide backup to similar-level roles as needed.
- Adhere to attendance policy.
- Ensure safety standards are consistently followed.
- Balance time and energy with a bias toward growing sales revenue.
- Perform other job responsibilities as required.
Skills and Abilities:
- Intermediate to advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote) with an emphasis on Excel;
- In-depth understanding of customer service practices;
- Analytical, multi-tasking and prioritizing skills;
- Possesses strong written and oral communication skills and ability to communicate effectively with customers;
- Possesses ability to work in a fast-paced environment, able to handle changing priorities, work on multiple projects simultaneously, and possess excellent problem-solving skills;
- Displays proficiency in the following competencies:
- Initiative – the understanding of what action needs to be taken and completing these tasks while seeking the perspective of others;
- Personal Accountability – taking personal responsibility for mistakes; does what he/she commits to and is honest and forthright;
- Collaboration – gets along with others and works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance and support;
- Willingness to Learn – handles change through taking advantage of lifelong learning opportunities and is open-minded and curious to face new challenges;
Education/Experience Requirements:
- Bachelor’s or Associate degree preferred; or 3-5 years of experience; or equivalent combination of education and experience.
- The ideal candidate is an experienced professional with knowledge of customer service best practices. He or she should also be goal-oriented, perform well in a team environment and have exceptional people skills. Ultimately, the candidate should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
FloraCraft Corporation offers a competitive wage, exceptional benefits, and the opportunity to work with a great team in a fun environment.
