Address
Form of work
SalaryJob Summary
- Assists internal and external customers with moderately complex issues related to insurance matters.
- Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements.
- Communicates with customers via multiple channels while navigating multiple systems and platforms.
Essential Job Functions
- Receives and responds to inquiries related to insurance matters.
- Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Evaluates and interprets policy information within prescribed authority limits.
- Accesses account information and communicates while working in multiple systems.
- Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
- Documents customer interactions and outcomes thoroughly in system.
- Escalates unresolved issues requiring advanced support for further resolution.
- Builds knowledge and acumen through self-directed learning.
- Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
- Helps maintain department knowledge resources to keep them current.
- Performs other duties as assigned.
- Actively listens to customer concerns to identify trends or patterns.
- Recognizes opportunities for process improvement and makes recommendations to leadership.
- Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
- May work with external vendors to further address customer needs.
- Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.
Job Type: Full-time
Pay: $21.74 - $23.12 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Dayton, OH 45448: Relocate before starting work (Required)
Work Location: In person
