Customer Care Experience Representative I

People Passion Purpose
Everything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.
We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion:
Transforming more than classrooms.®
Benefits
School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!
Customer CareRepresentative I - Mansfield Ohio
This position reports to a Customer Care Supervisor and is responsible for building positive customer experiences. Complete work in a professional manner by receiving, investigating, processing, and responding to customer inquiries.
The base hourly rate for this role is $18.00-$20.00 per hour.
Location: Mansfield Ohio
Summary of Primary Responsibilities

• First line of contact for customers or sales reps’ inquiries via phone, fax, internet and/or mail
  • Partners with associates and/or School Specialty departments and vendors to assure customers’ expectations are exceeded.
  • Develops customer, vendor, and product knowledge expertise.
• Responds to customers inquiries and follows through to completion accurately and within customer timeframe.
• Diffuses difficult customer situations in a professional manner.
• Receives and Processes customer requests for order processing, documents and form, status of orders, cancellations, catalog requests and suppressions, general product and SSL inquiries
• Partners with the sales team and solicit sale of new or additional educational products or services where applicable.
• Exercises care within work environment to prevent injuries. Support and follow all company safety policies and procedures.
• This role may be required to work Holidays and weekends to support our customer’s needs.
• Other duties as assigned and required by business needs.

Minimum Experience Requirements

• One to Three years customer service-related work experience.
• One year data entry and keyboarding experience.

Preferred Knowledge and Skills

• Ability to key large volumes of alpha/numeric data accurately.
• Ability to perform business math calculations.
• Proficient in Microsoft Office products.
• Excellent written, verbal and interpersonal communication skills.
• Problem-solving skills and ability to resolve discrepancies.
• Strong organizational skills and the ability to manage multiple tasks.

Disclaimers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.

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Job Grade: 6