Customer Care Representative

Job Summary:
Dean’s Plumbing is actively seeking a Customer Care Representative to expand and build upon our superior friendly and professional customer service reputation! As a Customer Service Representative, you will be the telephone voice of Dean’s Plumbing to customers, receiving calls about, empathizing with and document customer plumbing circumstances, booking service calls or appointments in our scheduling software, coordinating service calls with our technicians, and professionally and effectively addressing any customer questions or concerns that arise. You will receive structured, hands-on training designed to advance your skills, responsibilities, understanding of the plumbing industry, and role within the company

About Us:

Dean’s Plumbing is a rapidly growing, family-owned business serving the greater Dayton through Xenia, Ohio area markets for over 30 years. Our unwavering commitment to superior customer service has established our ever-growing, dedicated customer base and is reflected in our 800+ 5-star online reviews. The Dean’s Plumbing culture encourages personal and professional growth, teamwork, and a healthy work-life balance.

ONE Family, ONE purpose.

Requirements:
-Authorized to work in the U.S.

-Valid Driver’s license or reliable transportation to our Beavercreek location

- A clean background check and drug test

-A commitment to superior customer service and teamwork

-Exceptional communication skills, both verbal (telephone) and written (typed)

We offer competitive compensation and benefits packages for our employees. This is a full-time position with opportunities for career growth within our company. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we would love to hear from you.

Benefits:

-100% Company Paid Family Medical, Dental, and Vision

-Family Medical Leave

-Paid Maternity Leave

-401(k) / Company matching

-Performance bonuses

-Paid Holidays and PTO

-Flexible spending account

-Paid ongoing education / training

-Opportunities for advancement

-Provided, regularly laundered Uniforms

-Provided snacks and refreshments

Please note that all positions at our company are paid positions.

Job Type: Full-time

Pay: $39,212.00 - $52,124.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Please provide a brief description of your commitment to integrity and your motivation

for that commitment.

Ability to Relocate:

• Dayton, OH 45403: Relocate before starting work (Required)

Work Location: In person