Customer Care Representative

*** Location for this role will be in Corpus Christi area***
Welcome Home! Build your career with Lennar:

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

As a Customer Care Representative, you will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #

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• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
• Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
• Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.
• Participate in emergency on call rotation service schedule.
• Keep accurate service request logs and documentation of all work performed.
• Participate and attend department meetings.

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• High School Diploma or equivalent required.
• Associates degree or equivalent preferred.
• 3 years residential Customer Care or construction field
• Valid driver’s license and a good driving record
• Working knowledge of new technology such as iPads
• Excellent verbal and written communication skills

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.