Customer Care Field Representative

Job Title:
Customer Care Representative
Department:
Sales
Reports to:
Customer Service Manager
Status:
Full Time / Exempt/Salaried
Job Summary:
Legend Homes is actively seeking an experienced Customer Care Representative. They must be able to facilitate the completion of all warranty requests while maintaining a high level of customer satisfaction. The Customer Care Representative is responsible for resolving customer issues after the closing of the home. This role will report directly to the Customer Care Manager. This role is field based.
Duties/Responsibilities:

• Manages completion of quality home repairs within standards set by Company and industry specifications
• Project the image of our company and present and conduct him/herself accordingly at all times while on duty
• Respond to homeowner service calls as assigned by the Customer Relations Coordinator and/or Customer Care Area Manager
• Contact homeowner within 24 hours and inspect calls within 72 hours
• Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
• Monitors business partners work for completion and satisfaction of repairs
• Completes minor home repairs; obtains customer's approval for completed work
• Perform Demonstrations, Celebrations and 30 day post close homeowner walks
• Expedites emergency repairs
• Assists in maintaining community standards

Required Skills/Abilities:

• Familiar with operating basic computer systems and programs (i.e. Windows, Internet Search Engines, Microsoft Office - Word, Excel, Outlook, etc.)
• Possess efficient verbal and written communication skills
• Well organized and detail oriented
• Ability to represent the company in a positive, professional manner
• Experience in working in the construction industry with knowledge of the home building process
• Able to manage and effectively document all outstanding claims in a timely and organized manner
• High volume of travel across the Dallas-Fort Worth Area can be expected

Education and Experience:

• Minimum High School or GED required
• Minimum 2 years customer service experience required, preferably with a homebuilder
• Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
• Able to analyze problems, determine solutions, and produce desired outcome
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Must possess professional attitude to represent company in a positive manner
• Valid Driver's License and good driving record

Physical Requirements/Working Conditions:

• Frequently required to communicate verbally and in writing
• Prolonged periods of sitting at a desk or working on a computer

About Us
As one of the largest privately held real estate development and construction companies in Texas, The Camillo Family of Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes, Princeton Classic Homes, and Bella Vista Homes), Residences (Camillo Properties), Land Development (Academy Development), and Maintenance (LCI Services). Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of Camillo Properties, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company plans to expand into new markets in and outside of Texas.
The Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor.
Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #LegendCareers