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Form of work
SalaryJOB PURPOSE:
The Customer Care Intake Representative I is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all medical supply orders are processed accurately and quickly while aiming for customers’ needs to be met.
KEY RESPONSIBILITIES:
§ Answer incoming calls, handle incoming faxes and triages inquiries to ensure that the appropriate person receives the call.
§ Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have.
§ Process new orders intake; to include full and accurate insurance verifications and gross margin checks (by conducting research of related products on vendor websites).
§ Requests, collects, and reviews order documents to include Certificate of Medical Necessity. (CMN), Letter of Medical Necessity (LMN), and chart notes.
§ Facilitate communication between the customer, third party payers, distributors, doctors, nurses, case managers and others to complete the customer’s initial order.
§ Communicate with the MSAMs/ISRs on the status of an order. If applicable, may step in and upload order files.
§ Collect and process payments for out-of-pocket amounts prior to product shipment.
§ Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
§ Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
§ Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
§ High School diploma/GED required.
§ Minimum one (1) year of experience in insurance eligibility verification.
§ Minimum one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies.
§ Background in Medicaid, Medicare, and Private Insurance.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
§ Associates degree in relevant field.
§ Ability to work in a fast-paced environment and juggle multiple priorities.
§ Ability to think quickly, assess a situation and make a sound decision.
§ Solid written and verbal communication, listening, organization and priority setting skills.
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Frequent use of hands, wrists, fingers associated with using computer equipment.
§ Prolonged periods of time working at a desk and/or on a computer.
§ Occasionally move and reach with arms and hands.
§ Ability to lift/move up to 10 pounds.
