Customer Care Representative

Who we are:

We are in our 34th year of business at Woodbridge Home Solutions!
We are a company founded on the importance of giving back, driving solutions, building strong relationships, and doing the right thing.
We offerdesign assistance to help homeowners select the right combination of products to enhance their home’s beauty, reduce energy costs, and increase their home’s value.

Who You Are:

• Have an outgoing, friendly, and professional demeanor at all times when communicating with customers, recognizing that they will always remember how you make them feel.
• A commitment to providing each customer with a 5-STAR experience.
• A positive, flexible, and collaborative mindset.
• A willingness and ability to reflect on performance, receive constructive feedback, a desire to grow professionally, and a dedication to exceptional teamwork.

What You'll Be Doing:

• Respond to homeowner issues in a timely, efficient, and professional manner - related to production department or warranty items that need repair (this includes communicating by phone, email, or text).
• Conduct follow-up communications with homeowners and the production department to ensure that projects are 100% complete
• Actively participate in GuildQuality Survey reviews and follow up with homeowners and internal departments to increase survey response rates and satisfaction results.
• Schedule quality control inspections within company guidelines.
• Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.
• Coordinate and schedule technicians to perform necessary Customer Care repairs in the homeowner’s home. Create and confirm accurate schedules for Customer Care requests.
• Track and review industry trends and work with the production department on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.

Not a hybrid/remote role

Hard-Skills Needed:

• Basic computer skills
• Organizational skills
• Phone Ettiquette

What We Offer:

• $18/HR plus bonuses
• Full package of benefits (vision, medical, dental, 401k, etc.)
• Paid Holidays

Posted Min Pay Rate: USD $18.00/Hr. Posted Max Pay Rate: USD $20.00/Hr.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person