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Form of work
SalaryWe are seeking a Customer Support Representative to join our team. The Call Center Representative provides a wide variety of banking services to customers and refers financial services to meet customers’ diverse needs. The Call Center Representative will act as a resource to all staff and customers. Responsibilities include providing direction to CSR’s and Tellers by transferring product knowledge and guidance in solving customer inquiries. Cross sell banking products such as retail investment, trust services, residential lending and other banking products. Answering inquiries and referring customers for appropriate services. Verifying and processing changes to existing accounts. Essential skills include ability to multitask, proficiency in Office applications, strong computer skills, ability to work independently and problem-solve.
USB employees are expected to comply with all BSA and Compliance regulations, rules, acts & laws.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Work Location: In person
