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Form of work
SalaryAbout us
We are professional, agile, professional and our goal is to Provide excellent customer service that we provide to out clients.
Our work environment includes:
- Modern office setting
- Business Casual work attire
- Relaxed atmosphere
- Growth opportunities
Summary/Objective: We are looking for an experienced Customer Care Representative to join our team. The candidate must have at least 2-3 years of experience in a customer service role, with excellent communication and problem-solving skills. The ideal candidate should be able to provide outstanding customer service to our clients, resolve issues, and build long-term relationships with customers.
Key Responsibilities:
- Manage customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and concerns to ensure customer satisfaction.
- Provide accurate and complete information to customers to help them make informed decisions.
- Maintain customer records and update customer information in the database.
- Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement.
- Process customer orders and follow up with customers to ensure delivery.
- Keep up to date with product knowledge and company policies and procedures.
- Identify and escalate customer issues that require urgent attention to the relevant department.
- Contributes to team effort by accomplishing related results as needed.
- Maintains financial accounts by processing customer adjustments.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Santa Ana, CA 92705: Relocate before starting work (Required)
Work Location: In person
