Customer Care Representative - Anaheim

Mainline Sales Inc.

Job Description

Reports To:Customer Care Manager

SUMMARY

Mainline Sales is an independent manufacturers representative operating within the waterworks, fire protection, irrigation, and plumbing industries. We represent premium brands and are very selective when considering additions to our portfolio. Answer calls, manage company e-mail, and process orders for customers. Data entry in multiple systems. Maintain a professional, courteous and respectful environment when communicating with peers and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.

• To process orders received accurately and efficiently, within prescribed department guidelines.
• Answer inbound phone calls and assist customers with ordering. Processes orders, verifies stock, checks status of backorders, and notifies customers of delivery dates.
• Process RGAs and Credit Memos as required.
• Communicate relevant information to other departments (i.e., Outside Sales, Purchasing, Marketing, Warehouse, and Accounting).
• Manage Customer Care e-mail inbox-determine level of urgency of inquiry, assign to Customer Care associates or handle as required.
• Communicate with Manufacturers regarding direct shipments, pricing, and product information/updates.
• Participate in product training sessions as required.
• Assist other departments where needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with minimal supervision.
• Excellent phone skills.
• Above average math skill. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentage and discounts.
• Ability to read and write English.
• Ability to speak and write articulately and credibly, to resolve issues/concerns with customers, and to respond quickly and professionally to prospects and customer requests
• Effective problem solving skills essential.
• Exceptional organizational skills
• Very high attention to detail.
• Proven self-starter with motivated attitude.
• Ability to understand our products and convey their value to prospective customers.
• Ability to multi-task in a fast-paced high volume work environment.
• Possess personal integrity and professionalism.
• Previous Plumbing Market knowledge preferred.

EDUCATION AND/OR EXPERIENCE:

• High School degree required. Equivalent experience in related industry may be substituted for degree.
• Knowledge of and expertise in the use of computer systems including Word, Excel and Outlook. Typing 45 wpm.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to apply common sense understanding.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit for four hours at a time. The employee is required to talk, see and hear. The employee is required to possess good hand-eye coordination. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 lbs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the inside sales area is usually moderate.'

'Work Location: * One location

• Work Remotely - Not currently eligible. Can revisit after 4 months in the office.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• If you have previous Plumbing Market Knowledge, please detail.

Education:

• High school or equivalent (Preferred)

Experience:

• Plumbing Market: 1 year (Preferred)

Work Location: In person