Customer Care Rep

Acara Solutions has a Customer Care Representative job in Madison, WI. This role is a Temp to Perm Onsite role.

The Candidate will be responsible for processing all order types and determining requirements, answering inquiries, solving problems, fulfilling requests, and maintaining current & accurate account information. Qualified candidates will have experience in providing a high level of customer service to domestic and international customers.

The pay for this role is $21.00-$22.00 per hour.

Available Shifts:

• a) Mon-Fri 8:00 am- 5:30 pm
• b) Mon-Fri 8:00 am-4:30 pm
• c) Mon-Fri 9:00 am –5:30 pm

Customer Care Representative-I

job responsibilities include:

• Answering inbound customer calls and emails related to placing orders, order status, product information, or pricing.
• Processes customer orders and complaints in the ERP system (Oracle) promptly and accurately.
• Ensures that customer information is current and accurate
• Commits to meeting individual agent goals
• Contributes to overall KPI targets:
• Meeting individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.
• Monitoring emails and providing exceptional customer service
• Collaborates with multiple departments such as logistics, trade compliance, supply chain, and sales when needed to resolve customer issues
• Create and maintain customer accounts.
• Resolve technical issues over the phone
• Prepare Return Merchandise Authorizations (RMA's)
• Recommends specific products to proactively close phone sales
• Attend and Complete departmental and compliance trainings via computer.
• Follows company policies and procedures including quality and safety.

Job Types: Full-time, Contract

Salary: Up to $22.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)
• ERP systems or Oracle: 2 years (Preferred)

Work Location: On the road