Customer Care Specialist

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Customer Care Specialist within Hyatt Inclusive Collection, one of our 14 industry-leading brands. In this role, you will be responsible for managing communication and liaison with the hotel teams on behalf of InclusiveCollection, part of World of Hyatt guests, travel agency partners, Hyatt and TTOO’s Customer Care teams. You will play a critical role in ensuring revenues are maximized by supporting IC direct booking guests and travel agents daily.

A successful Customer Care Specialist will:

• Ensure all customer service KPI’s are met for direct booking guests, travel agents, Tour Operator clients and Hyatt Consumer Affairs Team and BDM inquiries
• Log all Customer Care inquiries received for tracking and analytics into the Salesforce database
• Perform other duties or special projects as required or assigned by manager
• Demonstrate a commitment to Hyatt core values 

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

A successful Customer Care Specialist will have:

• High School Diploma 
• Proficiency in Microsoft Outlook, Word and Excel  
• Ability to work in a fast paced environment
• Ability to prioritize work and various timelines 
• Strong verbal and written communication skills
• Ability to remain calm while handling stressful situations 
• Ability to work collaboratively with colleagues in a team environment
• Attention to detail, strong listener and highly organized.
• Travel Industry experience preferred but not required
• Valid Passport preferred
• Experience with Salesforce preferred
• Spanish speaking a plus but not required

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: 

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About Hyatt Inclusive Collection

Hyatt Inclusive Collection offers the luxury leisure market high quality Endless Privileges, UnlimitedLuxury and Unlimited-Fun vacations, where everything is included

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

                   Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. 

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.