Address
Form of work
SalaryAppleton Store Customer Care Specialist (full-time)
Company Overview
WG&R’s Vision is to be world-class in the eyes of our customers and employees. We’re based in NE Wisconsin, since 1946, and are a highly effective team that plays to win (we sell 3 times more furniture than our nearest competitor).
But enough about us, we’re interested in you! Do you enjoy building relationships with your coworkers and customers? Are you a problem solver who likes working with others? What about working for a company that gives back and invests in its community, all while investing in the development of its employees?
Look no further!
Purpose
Provide immediate Attention, Answers & Solutions to customers in need while affording the managers and sales team the appropriate time to be Brand Ambassadors while delivery of a WOW experience.
What You’ll Do
- Wow customers with engaging and supportive connections
- Calmly resolve and de-escalate customer inquires
- Make customers a top priority, while creating a personalized experience
- Work independently and within the team to generate creative solutions
What You’ll Bring
- Ability to carry a varying workload based on seasonality and day/time of the week
- Proficient at multitasking
- Alleviate heightened emotions and deescalate situations
- Ability to work | Monday - Friday, 10am-5pm | occasional evening and weekend shifts
Benefits and Perks
- Fun, family-oriented culture
- Employee Stock Ownership Plan (ESOP)
- Health, Dental & Vision insurance
- Company contributions into your Health Savings Account (HSA)
- Company funded Life Insurance, Short Term Disability, and Long-Term Disability
- 401k plan with company match. 401k plan includes pre-tax and Roth options.
- Employee Assistance Program (EAP) for employees and their family members
- Paid vacation & holidays
- Employee Discount
Come work for an organization who wants to see you succeed both personally and professionally!
