Credit Customer Care Associate

Hours: Monday - Friday; 9am - 6pm (1 hour lunch) or 9:30am-6pm (1/2 hour lunch) (1-3 nights per month until 7:30pm).

After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general, this timeframe tends to be around 3-6 months or longer; may be dependent on training progress. Note that there will be situations when someone may choose or be asked to return onsite which would be coordinated and scheduled in advance.

4imprint Group PLC is a leading direct marketer of promotional products operating across North America, the UK and Ireland. The Group has a premium listing on the London Stock Exchange and is a member of the FTSE 250. The Group has grown rapidly, consistently achieving double digit organic revenue growth and in 2022 surpassing the strategic target of $1bn in revenue. With a proven business model and a clear strategy, the Group’s expansion and success is set to continue.

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours – that’s why one of our core values is to provide remarkable service. When you work here, you’ll be treated with the same level of respect and positive attitude.

As a Credit Customer Service Associate, you’ll be assisting with the daily functions of the Accounting department as well as interacting with 4imprint sales, collections and Claims departments and customers.

Here’s what a typical day might look like. Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.

• Evaluate customer’s accounts for open lines of credit based upon:
  • Credit Bureau Report Analysis
  • Credit references
  • Past history with 4imprint
  • Corporate Account Guidelines
  • Business Information Reports as needed.
• Process all credit card transactions.
  • Authorizing the credit card for an order to be released
  • Charging the credit card
  • Notify the customer if the credit card was declined, rejected or otherwise not acceptable.
  • Refunding customers’ credit cards due to overcharges resulting from claims, change of credit cards or cancellation.
  • Investigate credit card discrepancies.
  • Printing and sending all receipts of charge or credits requested by customer.
• Verify purchase order requirements from 4imprint customers.
• Back-up to the Accounting Claims.
• Monitor all Tabs in the Credit Control Launch Pad
  • Follow up on all Credit Fail or Committed orders.
  • Request cancellation of any item in credit fail or committed over 30 days old to sales team.
• Receive and handle all incoming internal and external phone calls and emails regarding all phases of credit.
• Assist in processing and report reviewing when assigned by manager.
• Responsible for working the credit email bin.
• Responsible for the credit letter email bin.
• Maintain a current understanding of trends and updates in your role.
• Participate in training classes and actively seek professional development.

You might be a fit for this position if you are:

• Friendly, tactful and professional in your communications on the phone and in e-mail.
• A multi-tasker that likes to stay on your toes as well as prioritize your workload.
• Someone who enjoys working on a variety of tasks and following up on those tasks throughout the day.
• Organized and have a keen eye for detail.
• Fluent with computers.
• A self-starter who takes the initiative to solve problems and follow up on issues.
• Someone who enjoys change and trying new things.
• Able to see the big picture perspective.

Required education/skills/experience:

• High school diploma. Two-year college degree helpful.
• Must have knowledge and experience in accounting-related functions.
• Prior credit experience helpful.
• Microsoft Excel, Word, Outlook and Windows proficiency.

Physical Demands/Work Environment:

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work could be performed remotely (in WI only at this time) and at 4imprint, Oshkosh offices.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

4imprint has a drug-free policy.
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.