Customer Care - Call Center Representative

“BUILD” YOUR CAREER WITH TUFF SHED
Based in our Customer Care Center in Lancaster, TX. Tuff Shed is recruiting for full time Customer Care Representatives, responsible for assisting customers with warranty claims and relaying claims and order concerns to our factories.
Work from Home Option Available after Training: 2 days remote / 3 days in office
Do you have what it takes to be a successful TUFF SHED Customer Care Representative?

• Courteously and professionally communicate and correspond with customers, internal personnel, and our partners at The Home Depot via inbound and outbound calls, texts, emails, CRM documentation, and online chat.
• Accurately track and report customer warranty claims and order concerns via our robust CRM system.
• Attention to detail with heavy documentation

SKILLS AND EXPERIENCE:

• Highly motivated, with an empathetic and supportive spirit
• Ability to work within a flexible schedule, including seasonal adjustments
• Experience working in a Call Center or customer service environment preferred
• Experience and ability working with upset customers preferred
• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software is highly preferred
• Ability to quickly solve problems using sound logic and good business judgment
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence such as emails, texts and chats that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to prioritize and effectively manage time
• Ability to work successfully within a team environment
• Bilingual (English/Spanish) skills a plus

WHAT’S IN IT FOR YOU?

• An opportunity to join a successful company and be part of the growth of the team! We offer competitive pay and benefits!
• PTO, paid holidays, medical/dental/vision and life insurance, Employee Stock Ownership Plan (ESOP), a 'Safe Harbor' 401(k) plan, Annual profit sharing bonus
• On-Demand Access to your pay!

WHO WE ARE:

• Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes, hold multiple U.S. Patents, and are an approved GSA vendor.

NEXT STEPS:

• Interested? Select "Apply!" We'd love to hear from you!
• Predictive Index Survey: As part of the application process, please take a short survey, called Predictive Index. Click on the following link to complete this five to seven minute survey: https://assessment.predictiveindex.com/4Va/c742e8ec-2bbc-4fc3-9854-d2a031975ceb?type=candidateba

Tuff Shed is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, genetic information or any other status protected by law or regulation.
SLS2021