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SalaryEmployment Enterprises, Inc. is currently working with a client that has been providing groundbreaking commercial lending solutions for 30 years. We are searching for a Customer Care Analyst with proven experience in communication and assistance to customers. The Customer Care Analyst will handle the setup of ACH requests in the servicing system. The hourly pay rate is $18.00-$20.00.Customer Care Analyst Responsibilities
· Regular communication with internal and external clients related to recently closed loans
· Research and respond to requests for information
· Answer Customer Care phone line
· Assist Customers with website navigation
· Track customer interactions in Dynamics
· Set up ACH data in the servicing system
· Track document shredding and records management
· Perform other related duties as assigned
Customer Care Analyst Qualifications:
· A Bachelor’s degree in Finance, Accounting, or Business Administration or one (1) year relevant work experience
· Minimum of two (2) years of relevant Servicing or industry experience
· Proficient in MS Office with an emphasis on Excel and Word
· Ability to prioritize and handle multiple assignments at once
· Strong oral and verbal communication skills are essential
· Strong interpersonal skills, accuracy with numbers, and attention to detail essential
· Ability to exercise intellectual honesty when presenting information
What we offer:
· Tutorial training and skill testing before placement
· 401K retirement plan after one year of employment
· Medical and dental benefits offered for employees on long term active assignments
· Flex spending account
· Voluntary Supplemental Insurance
“Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.”
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
Ability to Relocate:
- Warrenton, VA 20186: Relocate before starting work (Required)
Work Location: Hybrid remote in Warrenton, VA 20186
