Customer Account Manager

Craig Bachman Imports, Inc. has established itself as one of the premiere Designers and Importers of Competitively Priced and Distinctive Decorative Home and Holiday accessories. Our customer base includes Craft & Gift Stores, Wholesale Florists, Garden Centers, Supermarkets, and Home Furnishing Retailers.

Craig Bachman Imports, Inc. has an exciting opportunity for a Full-Time Customer Account Manager to join our team. This position would require to work in the office. If you desire to work exclusively for a World Class Company, we look forward to speaking with you.

The role of the Customer Account Manager is to oversee the Customer Service Department. He/she is responsible for making sure the Account Representatives perform their daily duties in an efficient manner. The Customer Account Manager oversees all Account Representative functions and understands what is being accomplished throughout the workday within the department and how that impacts the customers and their accounts. A Customer Accounts Manager must demonstrate excellent communication skills both written and verbal. He/she must exhibit strong leadership qualities with an understanding of the function of the CS Department. A supportive individual, that will be responsible for staffing, training, and ensuring that Customer Service is held accountable for processing orders correctly and understanding the individual needs of each customer. Customer Accounts Manager will be responsible for reviewing Account Representatives on quality and performance within the department.

Duties and Responsibilities

1. Ensure that Account Representative team members are addressing customer needs and are maintaining customer in a professional manner.

2. Evaluate Account Representative Staff both individually and as a team. Review overall performance and make sure that Account Representatives meets all deadlines and maintains productivity.

3. Monitor regular customer orders.

4. Inform Account Representatives of new procedures and product developments and discontinued products.

5. Communicate with the Salesman and the Account Representatives pertinent information regarding sales and item movement.

6. Assist both the Account Representatives and the Sales Team with communication and share what other “teams” are doing to be successful

7. Review and handle daily reports that are sent to Account Representatives.

8. Responsible for coaching and developing the skills of the Account Representative Team.

9. Responsible for handling high level Customer Service/Account Representative Team Issues. i.e., corrective actions, performance problems, and any discord amongst the team itself.

10. Interview, train and select staff.

11. Uphold confidentiality within the organization.

12. Other duties to be assigned.

Qualifications

1. Work independently with minimal supervision

2. Demonstrate excellent communication skills

3. Customer Focused

4. Organization skills to manage multiple projects and meet deadlines

5. Upholds confidentiality and professionalism

6. Works together with management team members, attends meetings, creates action plans and objectives.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, and more.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing duties of this job, the employee is regularly required to talk or hear in communication with staff. This role is largely computer based, an employee must be able to spend most of the work day looking at a computer screen and utilizing the computer to complete job related tasks. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and box old/unnecessary files.

Position Type/Expected Hours of Work

This is a full-time exempt position. Days and hours of the week are Monday through Friday, 8:00 am to 5:00 pm CST. Evening and weekend work may be required during busy seasonal and as job duties demand.

Travel-Two times a year, June and January, an employee may be required to travel to Dallas for the CBI show. Additional hours/weekends will be required during showtimes.

Craig Bachman Imports, Inc. is Equal Opportunity Employer. M/F/V/D

Craig Bachman Imports is a drug free workplace. Drug test and background checks are conducted.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Ability to commute/relocate:

• Frankfort, IL 60423: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Management: 1 year (Required)

Work Location: In person