Customer Account Representative / Order Management

Viskase Companies, Inc. has an immediate need for a Customer Account Representative in the Chicago area.  We are looking for a highly motivated and team-oriented individual to join our world-class U.S. Customer Account Representative Team.  This position reports to the Supervisor - U.S. Customer Accounts.  The Customer Account Representative serves as the primary Order Management specialist and is the conduit between our customers and sales team. Work closely with customers and logistics team to ensure on-time/in-full deliveries, works closely with operations to ensure change orders are accepted and in process.

Our ideal candidate must have manufacturing customer service or Order Management experience in a manufacturing setting, is detail-oriented, and comfortable working independently in a very fast-paced environment.  Must have experience in Excel and other MS Office applications, SAP, or other customer based ERP software.   This is a mid-level position, located at our Corporate Headquarters in Lombard, IL.  This is a full-time (40 hours per week) non-exempt position with benefits.

ROLES & RESPONSIBILITIES:

• Customer Account Representative activities include:
  • Process customer orders in SAP.
  • Monitor and resolve order requirements within SAP for availability, inventory levels, and inter-functional restrictions. Coordinate with Production Planning and Logistics.
  • Expedite orders and monitor ship time customer requests, as required.
  •  Provide sales support and address inquires relative to pricing, order parameters, artwork, sample orders, and communications with other departments.
  • Answer or direct customer calls not directly related to orders.
  • Reconcile customer inventories and non-Viskase owned warehouses.
  • Participate in NPA process (new product requests).
  • Research and escalate Customer Purchasing Order (PO) discrepancies with internal SAP information.
  • Participate in Customer Price List (CPL) process

EDUCATION & EXPERIENCE:

• 3-5 years experience in manufacturing Customer Service and/or Supply Chain
• Associate or Bachelor’s degree desired, but not required
• Experience with SAP is a plus, or other ERP experience
• Must have working knowledge and experience using Excel, Microsoft Word, PowerPoint a plus, and 
• Ability handle complex orders and complex situations, creative problem solving skills required, 

Thank you for your interest and consideration of a position with Viskase!

www.viskase.com

Viskase Companies Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities