Csr - Customer Service Representative/Dispatcher

Our busy HVAC office is looking for an Entry Level Customer Service Representative for our growing company, to assist with our operations. Our ideal candidate would be detail oriented, motivated, creative and LOVE talking on the phone. We are looking for someone who is great with people (especially on the phone) because our clients are the most important part of our business.

You communicate and are able to problem solve and communicate effectively with customers, office staff and service technicians.

Dedicate time and attention to assisting customers using proper phone, email and chat etiquette to effectively solve problems, answer questions and ensure that the customer feels his or her needs have been met or exceeded.

As you are fielding customer phone calls and providing exceptional service to each customer, scheduling service routes, dispatching and communicating with technicians.

We are also calling outbound to ensure customer satisfaction, confirm service appointments, and schedule maintenance services.

Hours - 9am - 6pm Monday - Friday

Required Experience:

Microsoft office experience and computer proficient

Needed Skills:

Communication in writing (proper grammar and spelling) and in person

Self-starter and motivation

Dedication

Ability to work under pressure and appropriately deal with stress

Ability to manage multiple tasks

Job Type: Full-time

Hourly Pay: DOE

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• I understand that this job requires being on the phone the majority of the time?

Work Location: In person