Dispatch Customer Service Representative

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Responsible for the coordination and maintenance of daily scheduled service appointments and dispatching teams of residential service technicians. Maintain customer database with current information. Keep regular, clear communication with multiple ALLO departments. When necessary, assisting residential Customer Service Representatives with in/outbound customer phone calls, while providing outstanding ALLO Customer Service in an exciting call-center environment.
RESPONSIBILITIES:

• Prioritize appointments according to urgency or importance.
• Receive and dispatch orders for installation or service.
• Communicate clearly and effectively with multiple departments and leadership.
• Monitor status of field techs to coordinate and prioritize their schedule.
• Enter data in computer system and maintain logs and records of calls, activities, and other information.
• Assist with in/outbound phone traffic, when necessary.
• Other duties as assigned.

Colorado Residents: typical pay range for this role will be from $17.00 to $19.50 per hour depending on experience.
EDUCATION:

• High school diploma

EXPERIENCE:

• Proven experience as a dispatcher or relevant position
• Minimum of one (1) year Customer Service experience

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

• Excellent Customer Service Skills
• Excellent oral and written communications skills internally and customer-facing
• Strong interpersonal, teamwork, conflict resolution and negotiation skills
• Strong time management, organizational, and prioritization capabilities
• Ability to challenge the status quo with a focus on continuous improvement
• Ability to remain approachable in a fast-paced environment
• Acceptance and respect for others and ability to see different perspectives
• Experienced in Microsoft Office

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.