Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Qualifications

· Previous Customer Service and or dispatch experience is required (minimum of 2 years).

· Excellent Customer Service, and problem solving skills.

· Strong communication skills.

· Works well in a team setting.

· Proficiency in using computer software and dispatch systems. Experience in Service Titan is a PLUS.

· Construction and or Home Service experience is a plus (HVAC, Plumbing, Electrical).

· High School Diploma or equivalent .

· Fluent in English, bilingual in Spanish is a plus.

Responsibilities

· Serve as the first point of contact for customers answering a multi-line phone system.

· Scheduling and managing appointments using Service Titan Software.

· Assist in coordinating technician schedules.

· Provide clear and accurate information about services, prices, and estimated arrival times.

· Assist in collecting from clients current and past due balances.

· Act as support to Service Field Supervisor and Service Operations Director.

Benefits

· Pay $19-$22/hr.; Depends on Experience. Willing to negotiate.

· Work Setting – In Office

· Paid Time Off

· Potential for yearly bonus

· 6 Paid Holidays

· Full Time

· Monday – Friday 7:00AM – 3:30 PM

· Medical Dental and Vision

· 401K with Company Match

· Opportunities for personal and professional development

RG & Sons Plumbing, Inc is seeking a Customer Service rockstar for a full-time position to join our rapidly growing Service Department. This role is an integral part of our mission to provide high quality services while fostering a culture of strong family values, diversity, inclusion and success.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift

Work Location: In person