Csr - Customer Service Representative

*PLEASE SEE REQUIREMENTS BEFORE SUBMITTING APPLICATION*

The ideal applicant should have 2-4 years of Customer Service/ call center experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including rotating weekends. If you are someone looking for longevity, growth and who adds value through flexibility and the ability to perform well quickly, then we look forward to meeting you!

· Ability to handle high volume of call, SMS, and email

· MULTITASKING**

· Professionally answer and process customer incoming calls in a timely manner

· Determine customer needs and address those needs in a friendly and efficient manner

· Entering service calls into the system

· Process customer payments

· Respond to customer inquiries via phone, email, and text messaging

· Identify and resolve customer questions or concerns

· Complete call logs and reports

· Complete incoming inquiries, outgoing follow up and response actions

· Recognize, document, and alert supervisor of trends in customer calls

· Transfer calls correctly to the appropriate team member, when necessary

· Provide customers with basic and important information regarding related services

· Recommend process improvements

· Multi-task efficiency (i.e. answering more than one call at a time, inputting information while on a call)

Requirements:

· Reliable

· Multitasking*

· Weekend Availability (Saturday's Only)

· Work independently or as part of a team

· Excellent Customer Service skills

· A strong commitment to quality work

· Exceptional verbal and written communication skills

· Maintain a courteous and pleasant demeanor while assisting customers

· Computer knowledge and strong typing skills (Microsoft Office, Email, Internet)

· Salesforce knowledge is a plus*

· Bilingual in Spanish*

· Self-motivated- able to stay busy or ask for additional tasks (going above and beyond)

· Able to reach company and individual goals set out by management

*MON-FRI SHIFT FROM 9AM-6PM* SATURDAY SHIFT VARIES BETWEEN 8-4PM**

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person