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SalaryOverview
We are looking for new team members who like to work various shifts and available on weekends. If this type of schedule fits your work/life balance Rug Doctor and you enjoy helping others, have the ability to provide solutions, and are ready to make a difference in Customer Service, we want to hear from you!
Job Description:
As a Customer Service Representative, in a call center environment at the corporate office, you will work to support Rug Doctor consumers, stores and associates applicable to Rug Doctor requests and needs.
Requirements:
- Ability to work various shifts, between 6:30a to 10:30p, including weekends
- Effective phone and email communication skills
- Effective computer skills to type and navigate multiple computer programs simultaneously
- Have a High School Diploma, a plus
What We Offer:
- Paid training
- 2 Days off in a row
- Excellent health plans (medical, dental, vision) with lots of options that fit your lifestyle after 30 days and first of the month.
- 401k Matching after 90 days
- Paid time off vacation and medical
- Casual dress and work environment
- Education Reimbursement
Your Responsibilities (not all inclusive):
- Answer inbound phone calls from consumers, store personnel, and fellow employees to resolve inquiries on renting machines, products, etc
- Maintain a high level of world class Customer Service and professionalism to a wide range of customers
- Computer knowledge in order to navigate computer applications with speed and accuracy
- Assist field and corporate office team members as needed
- Ability to adapt to change in order to achieve individual/team performance goals
- Contact stores, prior renters and coordinate return of lost/unreturned machines, as requested
We are proud to be an equal opportunity employer. Rug Doctor’s success begins and ends with our associates. We offer outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic Call Center Team.
Applicants are required to complete a national background check for review in order to be considered for the position.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Application Question(s):
- Can you work weekends, Yes or No?
Work Location: In person
