Credit Operations Specialist

Credit Operations Specialist
Henderson, NV
As a Barclays Credit Operations Specialist, you will accurately review new applications to identify potential credit/fraud risk and make judgmental lending decisions to approve applications while minimizing credit and fraud losses. This is also an exciting opportunity for you to provide quality service to all customers (both internal and external).
Salary/ Rate Minimum: $46,800
Salary/ Rate Maximum: $50,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
• Being responsible for judgmentally decisioning new credit card applications using Barclay's lending philosophy
• Assessing credit/fraud risk on each application they decision
• Making outbound calls as necessary to develop additional information to facilitate final disposition of applications
• Processing inbound calls from customers and/or other Barclay's associates
• Meeting performance standards set by the department consistently
• Contributing ideas and recommendations for process improvements to the department or company
• Being responsible for working on management approved projects that will improve efficiency
• Identifying trends/issues on a daily basis and bring to the attention of the management staff
What we're looking for:
• Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence)
• Excellent written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
• Exceptionally customer-focused; with a positive, professional attitude and great interpersonal skills
• Intelligent, self-motivated, quick learner and detail oriented
Skills that will help you in the role:
• College level education preferred
• Knowledge and understanding of Microsoft Office applications preferred
Where will you be working?
You will be working at Barclays Services, Henderson, NV's fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today's demands, answering tomorrow's questions, and redefining the future of customer support in finance.