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Form of workAbout Us
Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).
At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.
People are the core of our business -- those who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respect -- for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.
Job Description
Summary:
Under the direct supervision of the Credit manager, the Credit and Collections Administrator is responsible for performing functions to assist in the application of the Corporate Credit Policy.
Essential Duties/Accountabilities:
- Contact customers as necessary to collect accounts receivable and to confirm payment status.
- Review accounts receivable status of all service centers in the assigned territory to assure they are in a sound condition. Communicates with the Credit Manager or Director as necessary to discuss the territory’s overall collection status.
- Follow proper credit department procedures in the handling of past due customers.
- Communicate with service center managers and sales representatives regarding their past due customers.
- Set up and monitor payment schedules for seriously delinquent customers.
- Appropriately identify and collect service charges, obtaining approval from the Credit Manager for any write-offs.
- Elevate issues to the Credit Manager or Director as necessary.
- Refer non-responsive parties to the Credit Manager for third party collections.
- Identify and resolve payment discrepancies, referring problems to the appropriate service center.
- Work to resolve customer deductions, including but not limited to short payments, tax issues, warranty disputes, etc.
- Process NSF checks upon receipt, sending demand letters and following up with the check writer and bank as necessary. Notify the appropriate service center to facilitate collection.
- Set up and maintain customer files, tax exempt customers, maintaining all changes to the appropriate records.
- Monitor and evaluate credit limits.
- Process new credit applications.
- Process job accounts, sending NTO, lien requests, etc. Monitor payments.
- Process/conduct credit references.
- Conduct him/herself in a professional and courteous manner in all aspects of interaction with customers and employees.
- Perform other duties as assigned.
And here is what you will need to be successful:
Qualifications:
- High School diploma or GED.
- Previous experience in Credit and/or Collections
- Strong interpersonal skills.
- Ability to communication effectively and professionally with customers and co-workers.
- Proficiency in Microsoft Office Products.
- Proficient in Microsoft Office products.
