Creative Project Coordinator

Balsam Brands is looking for a proactive, resourceful, and innovative Project Coordinator to join our Creative Operations Team. This role will be responsible for coordinating incoming creative requests in a fast-paced environment and will work on integrated campaign and other digital projects as well as on print and growth team projects (catalog, postcards, packaging, etc.). 

You will partner with cross-functional teams and external partners to set expectations, milestones, dependencies, timelines, project scope, and project objectives to ensure the team has what they need to produce exceptional creative work in a timely manner. You will collaborate across creative functions to ensure projects are delivered on time, within scope, and to the highest quality brand standards. The Creative Project Coordinator will support operational efficiencies and opportunities to scale the creative process using project management tools, workflows, resource management and effective communication.

This full-time position reports to the Senior Manager of Creative Operations and is expected to work in a hybrid model, which currently includes Tuesday and Wednesday in-office.

What you’ll do:

• Manage intakes, assign teams, provide brief reviews & project kick offs, including creating and managing Jira tickets (or comparable project management tool). 
• Manage day-to-day execution of creative tasks, product launches, campaigns, and initiatives from kickoff to completion 
• Create and manage work-back schedules, timelines and streamline workflows for projects and continuously evaluate and improve processes and procedures to increase efficiency and effectiveness.  
• Identify resources needed for projects and work with creative team leads on task assignment and milestones for projects, proactively spotting obstacles and unblocking people where needed, and communicate them to team members and cross-functional partners. 
• Lead and/or attend weekly project meeting/check ins with the creative and/or marketing directors, communicating agendas beforehand, taking detailed notes, disseminating as appropriate, and provide weekly reports on status of projects. 
• Create accountability among creative team members and stakeholders for completing projects. 
• Partner with fellow Creative Ops team members to optimize workload and assignments across the Creative team, coordinating closely with designers and copywriters, ensuring proper hand off of internal and external deliverables, scheduling reviews and kick offs.   
• Ensure all necessary assets are reviewed, approved, and delivered on-time to all necessary cross-functional partners, both internal and external 
• Create and maintain highly organized internal project trackers, notes, documents, status and planning documents, budgets, etc. 
• Plan and conduct end of year retrospectives with creative and cross functional team members to review past processes and executions, recommend processes and efficiencies. 
• Collaborate closely with production team as well as vendors and freelancers, as needed 
• Track and report out on costs associated with projects 

What you bring to the table:

• 3+ years of Creative Project Management or coordination experience and eCommerce experience 
• A strong understanding of creative production workflows and timelines 
• Proficiency in Microsoft Office applications, Jira, Confluence and other project management software
• Click Up experience a plus
• Ability to juggle several projects with varying degrees of complexity at any given time 
• Proficiency in prioritizing tasks and managing project timelines to ensure on time delivery 
• Experience working with in-house creative teams 
• Excellent time management and written and verbal communication skills  
• Attention to detail and organization 
• Capable of motivating a creative team, fostering a collaborative and positive working environment. 
• Experience in managing project budgets and tracking expenses 
• Ability to build and maintain positive relationships with internal clients, understanding their needs and expectations 
• Strong teamwork and collaboration skills 
• Willingness to embrace new ideas, techniques, and technologies to drive creativity and innovation within a scaling team 
• Bachelor’s degree preferred 

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines - and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes 
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
• Up to $2,000 annual funding toward HSA accounts
• Medical, transit, dependent care FSA
• Infertility coverage offered on all medical plans
• Generous parental leave program and flexible return options
• Company-paid life and AD&D insurance
• Company-paid short and long-term disability insurance
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
• Employee Assistance Program (EAP) and other mental health and wellness perks
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Paid 5-week sabbatical leave after 10 years of employment
• Annual continuous learning benefit up to $1,000 per person, per fiscal year
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
• Generous team member merchandise discount
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

The base pay range for this position is: $104,000 to $118,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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All your information will be kept confidential according to EEO guidelines.