Costumer Service Representative

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry and maintain accurate customer records
- Utilize phone etiquette skills to handle inbound and outbound calls
- Analyze customer needs and provide appropriate solutions or recommendations
- Communicate effectively with customers to ensure a positive experience
- Assist with resolving customer complaints or issues

Skills:
- Fluent in English (written and verbal communication)
- Multilingual skills, particularly in Spanish, is a plus
- Strong customer service skills with the ability to handle various customer interactions
- Proficient in data entry and able to accurately input information into computer systems
- Excellent phone etiquette and the ability to handle inbound and outbound calls professionally
- Ability to analyze customer needs and provide appropriate solutions or recommendations
- Bilingual skills (English/Spanish) are highly desirable for effective communication with diverse customers

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: $15.50 - $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Hartford, CT 06103: Relocate before starting work (Required)

Work Location: In person