Correctional Unit Manager - 02132024-54905

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF CORRECTION, RIVERBEND MAXIMUM SECURITY INSTITUTION, DAVIDSON COUNTY

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to at least two years of treatment, security, or administrative support services involving direct contact with adult offenders at an adult correctional institution.

Substitution of Education for Experience: Additional graduate coursework in Correctional Administration or Correction may be substituted for the required experience on a year-for-year basis, to a maximum of one year.

Substitution of Experience for Education: Additional experience in security, treatment, or administrative support services involving direct contact with adult offenders in a correctional setting may be substituted for the required degree on a year-for-year basis, to a maximum of four years.
Necessary Special Qualifications: None

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Summary

Summary: Under general supervision, is responsible for professional CORRECTIONAL UNIT management work of average difficulty; and performs related work as required.
Distinguishing Features: An employee in this class is responsible for managing offender housing units within a correctional facility. This work involves the supervision of security and non-security team members. Employees in this class are also responsible for coordination between unit staff and staff from other disciplines such as treatment, medical, and religious services to ensure that the needs of housing unit residents are being met.

Responsibilities

Evaluating Information to Determine Compliance with Standards:

• Identifies changes to policies and American Correctional Association standards to update standard operating procedures and ensure that team's work is in compliance with the most current standards.
• Ensures that unit rules and regulations are enforced to promote facility safety and security by monitoring the environment visually and aurally.
• Ensures that routine searches are being conducted in accordance with agency policy by monitoring unit log books and the Tennessee Offender Management Information System.

Developing Objectives and Strategies:

• Develops job plans for assigned subordinates to communicate responsibilities and expected outcomes of performance in their role.
• Develops strategies for addressing staffing and headcount needs to ensure adequate coverage for assigned workload.

Identifying Objects, Actions, and Events:

• Identifies work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.

Coaching and Developing Others:

• Mentors assigned subordinates by providing feedback and information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, use of systems and available functionality, and how to most effectively and efficiently perform their assigned tasks.

Resolving Conflicts and Negotiating with Others:

• Resolves interpersonal conflicts between assigned subordinates to ensure a respectful and productive work environment.
• Resolves disciplinary issues of assigned subordinates to improve performance or change work-related behaviors.
• Resolves complex conflicts to ensure timely and efficient performance and maintain positive working relationships.
• Directs complex or difficult to resolve conflicts to assigned supervisor as required.
• Serves as a mediator for offenders and assigned unit staff to facilitate a safe, respectful, and productive environment.
• Maintains a respectful and productive work environment within the assigned work unit to minimize disputes and facilitate performance.
• Serves as a mediator for assigned subordinates and peers to upper management personnel.

Organizing, Planning, and Prioritizing Work:

• Organizes the daily operations in an offender housing unit to ensure unit safety, programming, and offender needs are met efficiently and effectively.
• Directs the operation of an offender housing unit.
• Incorporates last minute and unscheduled tasks into current workload to ensure timely and accurate completion of work.
• Plans special programs that may occur for offenders housed in the unit.
• Organizes and prioritizes personal workload and the workloads of assigned subordinates using calendars, lists, and other facilitators to ensure timely and accurate completion of work.
• Delegates tasks to assigned subordinates to ensure sufficient space to engage in supervisory work.

Staffing Organizational Units:

• Interviews potential staff using competency and behavioral based interviewing techniques to ensure adequate and appropriate staffing of housing units.
• Identifies promotional opportunities with assigned subordinates to develop bench strength and enhance talent pool.

Establishing and Maintaining Interpersonal Relationships:

• Maintain professional working relationships with assigned subordinates and upper management to ensure smooth and efficient team operations.
• Promotes a professional relationship between offenders and unit staff members in accordance with agency established policies and procedures.
• Networks with internal and external business partners to ensure open dialogues exist and to facilitate coordination and unified effort.

Coordinating the Work and Activities of Others:

• Coordinates services for offender housing units including food service, work assignments, educational, medical, and psychological services.
• Coordinates the work and activities of assigned subordinates to ensure tasks are complete in a timely and accurate manor.
• Coordinates with upper management to facilitate workload dissemination.
• Coordinates with assigned subordinates to reduce conflicts between subordinate projects and workloads.

Provide Consultation and Advice to Others:

• Assists assigned subordinates in resolving processing problems to enhance development and team performance.

Monitoring and Controlling Resources:

• Prepares annual and improvement budgets including future program expenses and needed equipment and supplies.

Interacting with Computers:

• Uses office productivity software including, but not limited to, word processing programs, spreadsheet programs, presentation software, web-based email programs and instant-messaging programs.

Communicating with Persons Outside Organization:

• Effectively communicates with outside personnel and agencies to resolve offender issues.

Monitor Processes, Materials, or Surroundings:

• Reviews the work of assigned subordinates to provide assistance and guidance on proper order and completion.
• Reviews offender cases periodically to ensure cases are being documented properly and contacts are being made.

Training and Teaching Others:

• Prepares training and standard operating procedure documentation to facilitate the work and training of assigned subordinates and internal business partners.
• Trains assigned subordinates in the basic workflow and processes related to their tasks.
• Facilitates agency specific training for internal business partners.

Getting Information:

• Communicates with offenders to obtain information relevant to the safety and security of the institution.
• Reviews electronic and written communications and voicemail daily to obtain information relevant to assigned workload.

Documenting/Recording Information:

• Prepares records and reports pertaining to staff and offenders assigned to a housing unit to document completion of assigned responsibilities and compliance with standards.
• Continually documents the performance of assigned subordinates to ensure accurate and unbiased performance evaluations.

Performing Administrative Activities:

• Completes performance evaluation documentation for all assigned subordinates.

Selling or Influencing Others:

• Influences assigned subordinates using identified individual motivational factors to increase job performance and productivity.
• Sells requests for resources and the services of the team to internal and external business partners.

Interpreting the Meaning of Information for Others:

• Interprets reports, rules, regulations, and standard operating procedures for internal and external business partners to assist in task completion.

Judging the Qualities of Things, Services, or People:

• Assesses the quality of the work assigned to subordinates to inform advice and guidance related to performance management and development.
• Assesses the quality of job candidates to inform selection decisions and recommendations.
• Assesses the performance of assigned subordinates to facilitate the performance evaluation process.

Communicating with Supervisors, Peers, or Subordinates:

• Conducts periodic performance development meetings with assigned subordinates to communicate and develop job plans and to provide performance feedback and developmental guidelines.
• Communicates with assigned supervisor to ensure accurate and timely receipt of instructions and work assignments.
• Maintains an open dialogue with internal business partners to ensure effective and efficient communication.
• Conducts meetings with assigned subordinates to gather project information, obtain status updates and disseminate information.
• Sends notifications of special events to internal business partners to ensure timely and accurate receipt of information.

Controlling Machines and Processes:

• Operates a variety of office equipment including, but not limited to, copiers, scanners, microfiche readers, digital cameras, calculators, adding machines, fax machines, and typewriters.

Scheduling Work and Activities:

• Assigns work activities to subordinate staff and team members to accomplish the goals of the unit, facility, and agency.
• Coordinates with the facility maintenance team to ensure buildings assigned to the unit and sanitation are in compliance with standards and safety regulations.

Updating and using Relevant Knowledge:

• Periodically reviews current departmental, state, and federal information sources to identify relevant changes in policies, procedures, rules, regulations, and best practices.
• Actively seeks out work related developmental opportunities for self and assigned subordinates to improve performance and team efficiency.
• Attends agency specific training as required to ensure compliance with departmental, state, and federal laws and regulations.
• Attends in-service training as required to ensure continual learning and up to date knowledge of the field.

Developing and Building Teams:

• Models effective performance for assigned subordinates to provide a role model and enhance trust.
• Identifies motivational factors relevant to assigned subordinates to enhance commitment and performance.
• Identifies developmental opportunities appropriate for assigned subordinates to improve team development.
• Encourages assigned subordinates to pursue career development opportunities as a means of improving team performance.

Competencies

Competencies:

• Decision Quality
• Problem Solving
• Directing Others
• Organizing
• Conflict Management
• Action Oriented
• Written Communications
• Approachability
• Motivating Others

Knowledge:

• Intermediate Knowledge of Administration and Management
• Basic Knowledge of Math as it relates to expenditures and timekeeping
• Basic Knowledge of Public Safety and Security as it relates to an institutional setting

Skills:

• Active Learning
• Active Listening
• Critical Thinking
• Basic Math Skills
• Intermediate Monitoring Skills as it relates to assessing performance of individuals.
• Reading Comprehension
• Speaking
• Writing
• Basic Negotiation Skills
• Judgment and Decision Making
• Management of Personnel Resources
• Time Management

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Oral Comprehension
• Oral Expression
• Problem Sensitivity
• Written Comprehension
• Written Expression
• Speech Clarity
• Speech Recognition

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Scanner
• Calculator
• Copy Machine
• Typewriter
• Digital Camera
• Microfiche Reader
• Adding Machine