Corporate Trainer

RollKall is the law enforcement industry’s leading and most comprehensive extra-duty management solution. We help law enforcement agencies streamline their process and work with the local community to schedule officers for details through our industry-leading technology platform and mobile app. We work directly with law enforcement agencies, making it simple for them to address their off-duty administrative needs, easily communicate details with officers, manage scheduling, invoicing and payments and ensure department regulations and guidelines are followed. RollKall supports law enforcement agencies in bringing transparency to off-duty details by connecting every stakeholder in the process.

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Join the forefront of innovation with RollKall, where every team member contributes to transforming the landscape of law enforcement extra-duty/off-duty services. We're not just a tech platform; we're a community of forward-thinkers, problem-solvers, and difference-makers. At RollKall, your expertise will fuel our mission to provide end-to-end, secure solutions for off-duty law enforcement assignments. If you're driven by purpose, thrive in a collaborative environment, and are eager to make a tangible impact, we invite you to explore how your skills can align with a role at RollKall. Together, let's build a safer, more connected community.

About the Role

The Customer Trainer will provide webinars and face-to-face training during the onboarding process to Law Enforcement users of the RollKall systems. This role is critical to the success of the onboarding experience and the adoption of the software and mobile app. Additionally, the role will be a subject matter expert working hand in hand internally with Project Managers, Service & Support, and Product Development Team to develop external training modules, e-learning tools, knowledge base documentation, and in-platform onboarding flows. This individual must have strong public speaking skills and ability to adapt to change resulting from a fast growing and successful company and must fit culturally with our values. It is important to be honest, hard-working, and ambitious.

What You’ll Do

• Ability to provide software training classes virtually and in person
• Travel is required. Travel 25-50% to locations in the United States including overnight
• Facilitate software training sessions for audiences at all levels of the department from admins to individual users of the software
• Build a culture of engagement during the software training sessions through effective communication, teaching, and product efficiency
• Develop custom software training programs based on the customers’ needs and objectives
• Collaborate with the appropriate internal business units to ensure that accounts have everything they need for success including IT, Product, Marketing, Ops, Sales, and Customer Service
• Configure the agency within the RollKall platform to meet Sales expectations
• Quality check all required elements designed efficiently by consulting with Product, Sales, and Customer Service
• Collaborate with Implementation Project Managers and work cross-functionally across the sales organization to ensure success in onboarding technology
• Assist in product configurations and setup of software based on scope of work
• Participate in Sales and RFP demonstrations when requested
• Manage and create Knowledge Base articles, one-page documentation for quick, internal training, and provide external, custom videos across the platform
• Customize and maintain online onboarding software to update for each future release
• Use of AI learning tools to improve response and service levels

Your Superpowers

• Excellent verbal and written communication
• Not shy in front of the camera
• Knows how to engage users at all times
• Experienced in software configuration and adoption
• Understanding of multiple training and education software tools similar to; Salesforce, Zoom, Google Meet, Microsoft Teams, Userflow, Zendesk, Loom, Google Suite, and Custom Software

Basic Qualifications

• Bachelor’s degree or equivalent years of experience providing customer training
• 5+ years relevant or related customer education to training – onsite or webinar
• Success in providing customer training of a software platform
• Understanding of industry-related Training operations, technologies, and trends
• Understanding of law enforcement agencies, officers, coordinators
• Service in fast-growing SaaS business model

Compensation, Benefits & Schedule

• Salary with bonus, based on skills and experience
• This role requires 25-50% travel

The RollKall office serves as the hub for innovation, creative thinking, and idea sharing. As such, RollKall employees are required to work in the office three days each week, unless they have been officially authorized to work on a fully remote basis.

Along with competitive pay, as a full-time RollKall employee, you are eligible for the following benefits:

• Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services)
• Employee Assistance Program
• Maternity and Parental Leave
• 401(k) Plan for eligible members
• Sick, Vacation time, and Paid Holidays

RollKall Technologies is committed to a diverse and inclusive workplace. RollKall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.