Coordinator - Compliance & Revenue (Toll Road)

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 11699
Department: County Attorney's Office
Opening Date: 02/28/2024
Closing Date: 3/28/2024 11:59 PM Central
Position Description
The Harris County Attorney's Office (HCAO) is seeking a Coordinator to join the Toll Road section of the Compliance & Revenue Division which specializes in lawsuits for debt collection and enforcement of laws that protect the interest of Harris County. Under the general supervision of the Division Director, the Coordinator in this role will perform specifically delegated operational and logistical work. Such work requires a sufficient knowledge of legal principles and procedures to perform the required tasks.
The selected candidate may be eligible to participate in the HCAO telework program.
Duties and Responsibilities:

• Responds promptly to phone calls, emails, and other correspondence.
  
• Acquires familiarity with commonly used legal terms.
  
• Understands the Texas Transportation Code, the Texas Rules of Civil Procedure, the Texas Rules of Professional Conduct, the Harris County Personnel Regulations, and the policies of the County Attorney and the Harris County Toll Road Authority
  
• Reviews and approves the daily collection notice mailings, working with HCTRA IT and Quest Mark.
  
• Tracks and monitors the metrics associated with the daily mailing of collection notices.
  
• Tracks and monitors the metrics associated with current and defaulted customer payment plans.
  
• Tracks and monitors the revenue metrics associated with the collections of tolls, fines, and fees.
  
• Coordinates skip tracing and "best address" methods with HCTRA, Quest Mark, and Thompson Reuters.
  
• Prepares operational plan for seasonal collection mailing for accounts eligible for hearings.
  
• Assists with generating Administrative Hearing Dockets, seeing each docket through to completion.
  
• Tracks and monitors Administrative Hearing statistics.
  
• Performs account research related to Customer Service Referrals.
  
• Must be prepared for administrative hearings, court hearings, and trials.
  
• Develops and manages relationships with client, courts, the public and other work groups related to assigned cases.
  
• Drafts legal documents including petitions, answers, discovery questions, responses, settlements, motions, and briefs.
  
• Monitors assumed cases to ensure that all discovery requests including requests for interrogatories, admissions, disclosures, and production are timely responded to.
  
• Performs multiple projects simultaneously while maintaining an effective balance of priorities and high productivity.
  
• Participates in one-on-one sessions with the Managing Attorney of the Division to give and receive feedback.
  
• Participates in Division and Team staff meetings.
  
• Performs other duties as assigned.

Other Duties:

• This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
  
• Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Supporting Job Application Documents:
Applicants should provide a cover letter, resume, and three (3) professional references with their application.
Education and Experience Requirements:

• Bachelor's Degree or higher; and
  
• A minimum of one (1) years of experience with operational support.

Knowledge, Skills, and Abilities:

• Excellent research, writing, and communication skills.
  
• Excellent interpersonal communication skills and ability to communicate and work in a collaborative group.
  
• Proficiency with technology and legal tools such as Windows, Microsoft Office, Adobe Acrobat Software, JIMS, TLO, and DEEDS.
  
• Understands the Texas Transportation Code, Texas Estates Code, Texas Rules of Civil Procedure, Bankruptcy, and the Texas Rules of Professional Conduct.
  
• Ability to comply with the Harris County Personnel Policies and Procedures and the policies of the County Attorney.
  
• Ability to perform thorough legal and factual analyses and exercise good judgment.
  
• Occasional ability to work extended hours to accommodate case load demands.
  
• Ability to problem solve, organize, and prioritize assignments to meet deadlines.
  
• Ability to work independently.
  
• Ability to comply with office training requirements.
  
• Ability to learn and use the HCAO and HCTRA databases.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
General Information
Located in downtown Houston, the Harris County Attorney's Office represents Harris County government, the Harris County Flood Control District, the Harris County Toll Road Authority, and the Greater Harris County 9-1-1 Emergency Network in all civil matters, including lawsuits. The office also provides legal advice to county officials and employees.
Position Type, Typical Work Schedule, and Working Environment:

• This is a full-time position.
  
• Days and hours of work are typically Monday through Friday, 8:00 am to 5:00 pm, with occasional weekends and holidays as necessary.
  
• Hours may very based on the business needs of the HCAO.
  
• This position primarily operates in a professional office environment.
  
• The individual in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones.

Compensation:

• The base compensation for this position will be determined on the candidate's qualifications and the pay of other employees in the job function.
  
• Total compensation includes attractive paid leave programs, health benefits, and retirement plans.
  
• In addition, the position is eligible for the accrual of compensatory time off for hours worked over 40 in a workweek, consistent with Harris County personnel policies and procedures.

Physical and Mental Demands:

• This is largely a sedentary role that requires standing or sitting for prolonged periods, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, repetitive motions requiring dexterity such as keyboarding that may include the wrists, hands, and/or fingers, communicating with others to exchange concepts and information, problem-solving, decision-making, organization, the ability to read/write, and the ability to manage workplace stressors such as adversarial interactions.

Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical
• Dental
• Vision
• Wellness
• Life Insurance
• Long-term disability
• Employee Assistance Program
• 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
• 10 county holidays plus one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement pension (TCDRS)
  • Flexible schedules (varies by department)
    • Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
01
Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02
Please describe your educational background including level of education completed, area of study and completed major and minor programs.
03
Which of the following best describes your verifiable experience with operational support? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than one (1) year
• One (1) year but less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years or more
• I do not have this experience

04
Please provide details about your verifiable experience with operational support.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
05
Do you have proficiency with technology and legal tools such as Windows, Microsoft Office, Adobe Acrobat Software, JIMS, TLO, and DEEDS?

• Yes
• No

06
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

07
Applicants should provide a cover letter, resume, and three (3) professional references with their application.Did you provide these supporting documents along with your application?

• Yes

Required Question