Content Manager

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

Varo's Operations Content Team is looking for somebody who will bring their technical writing skills and creative personality to help us build engaging and easy-to-understand employee and customer-facing material, focusing on our Lending Products (Varo Believe and Advance) and back-end technical processes. Our ideal candidate has experience drafting procedures that align with Reg Z, ECOA, UDAAP, FCRA, FDCPA etc.

The ability to boil down complex information into easy-to-understand instructions is key to this role, as is a passion for working cooperatively with a variety of different departments and roles to come up with creative solutions, while being able to independently develop and drive projects. As our Content Manager, you'll communicate our policies and procedures to all Operations employees to ensure our content reflects Varo's values, brand, and compliance requirements. Yay!

What you'll be doing:

• Develop, draft, review, and publish technical procedures for a variety of employees, including our Digital Banking Representatives, Back Office Teams, and others who service customer accounts 
• Work collaboratively with our Project Managers, as well as process owners on our Product, Marketing, and Operations Teams to ensure all content is accurate and aligned between departments
• Develop creative solutions and assist in designing processes, at the direction of process owners
• Support new product launches by working collaboratively to drive process development, and draft and develop corresponding technical procedures 
• Create and edit customer-facing FAQs on our app and website, as well as servicing emails, to explain operational processes and products in a straightforward and empathetic manner
• Create knowledge-based content to reflect policy changes
• Organize and maintain the locations of accessible content 
• Manage timelines and priorities of various projects
• Maintain and organize communication between process owners and stakeholders to ensure content is properly reviewed, feedback is factored in, and then internal comms channels are updated with the finalized version for rollout to applicable teams
• Review all content with Varo's internal Legal and Compliance teams to ensure all applicable material is properly approved

You'll bring the following required skills and experiences:

• At least 3 years of previous experience with technical writing/content management in fintechs and/or financial services, including working knowledge of banking and lending regulations
• Lending and/or Compliance expertise is preferred, with experience drafting procedures that align with Reg Z, ECOA, UDAAP, FCRA, FDCPA etc.
• Flexible, adaptable, and passionate about working in a fast-paced startup environment where processes and products evolving to make things better for our employees and customers
• Exceptional attention to detail
• Self-motivated and responsible for managing daily workload, as well as long-term goals and projects
• Excellent written and verbal communication with an ability to clearly present to and collaborate with all levels of an organization
• Experience with G-Suite, Microsoft Office, and knowledge-base systems
• Ability to identify, synthesize, consolidate and communicate key trends, themes and issues
• Exceptional degree of ingenuity, creativity and resourcefulness in decision-making and independent problem-solving
• Must possess high motivation, enthusiasm and dedication to deliver results within strict timeframes
• Degrees or advanced training in technical writing, English, communications, information science, or related field, preferred but not required.

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company's Most Innovative Companies, Forbes' Fintech 50, and earned the No. 7 spot on Inc. 5000's list of fastest-growing companies across the country.

Varo. A bank for all of us.

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo.  If you suspect you have received a phony offer, please e-mail careers@varomoney.com with the pertinent information and contact information.

https://varomoney.box.com/s/q7eockvma9nd2b0utwryruh4ze6gf8eg