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Form of workAs a Content Design Manager you will build and lead teams that shape product content and build customer confidence in Customer Identity and Authentication (CI&A) at Chase.
The right candidate will balance craft and leadership expertise, looking after the people on your team through mentorship, professional development, and career-building.
As a UX storyteller in your own right, your passion for creating secure customer experiences will be core to the transformation of customer-facing content through industry-informed best practice. As a practiced people manager, you set the direction and road map for your growing team of high-performing UX editors as well as a host of product partners with deep knowledge of the Identity and Authentication industry.
Job Responsibilities
- Collaborate with product, technology, design and research partners to create a scalable strategy for simple, elegant solutions to complex user problems
- Build and nurture relationships across the Customer Identity & Authentication team and beyond, to advance implementation of successful content strategy approaches
- Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize product design and development
- Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences
- Partner with designers to create user experience (UX) artifacts for web, mobile and omni-channel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
- Plan, write and shape digital content (User interface (UI), product education, naming conventions, navigation, etc.
- Share work across the organization through design reviews, product reviews and more
Required Qualifications, Capabilities and Skills
- Bachelor's Degree (or higher)
- Minimum of 7 years' experience conceiving and applying content strategy across digital channels and platforms (web, mobile, email, social media, etc.)
- Experience working with brand standards
- Proactive, solution-oriented mindset with strong attention to detail
- Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
- Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
- Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholder
Preferred Qualifications, Capabilities and Skills
- Familiarity with best practices, key contributors, and industry trends in user identity protection and authentication excellence
- Experience with user experience (UX) Writing is a plus
- Excellent written and verbal communication skills
- Thorough knowledge of English language, grammar, spelling, punctuation and usage
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
