Conference Services Support

We are in search of a Conference Services Support member for our client. This is a high visibility role that requires professionalism, excellent communication skills and the ability to work in a team. The ideal candidate will provide exceptional concierge-level service to guests, manage the reception area/phone calls and make conference room reservations. ‘White Glove Service’ experience is needed.

Hours: 12:00pm-8pm. Person must be able to work these hours in the office -No Exceptions

Duration: 6 months+

Responsibilities

• Greet/assist guests, provide visitor badges, answer calls promptly/professionally, and coordinate conference calls
• Manage meeting/conference room bookings via email, ensure proper room setups and interact with departments for client requests, including food service, maintenance and media.
• Manage transportation requests, assist with print jobs, and maintain tidiness of rooms

Requirements

• Professional and service-oriented, able to communicate with all levels of staff/executives
• Possess excellent written and verbal communication skills
• Possess strong attention to detail, and excellent organizational/time management skills
• Must be a team player with the ability to meet deadlines and adapt well to change.
• Maintain a professional and composed demeanor
• Must be able to work a flexible schedule, including availability for overtime, evenings, weekends, holidays, and on-call
• Occasional light lifting (20-30 pounds) may be required

Education and/or Experience

• High School diploma or equivalent required, some college a plus
• 3-5 years of Receptionist, Hotel Concierge, Airline, or other client/customer service industry experience required.
• Law Firm experience is a plus
• Proficient with Microsoft Outlook, Word, and Excel. Knowledge of Audio and Visual equipment would be helpful
• Ability to operate a switchboard (or multi-line system) a plus