Address
Form of workSalary: $125000 / Year
Other Forms of Compensation:
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.
Job Summary
Working as a Conference Director will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.
The Conference Director will be responsible for overseeing the engagement of all Clients, Guests, Vendors, and Associates entering the Conference Center and will lead by example, display an energetic, friendly, and approachable demeanor at all times.
Essential Job Functions:
Responsible for overseeing day to day conference, meetings, and events
Provide a consistent high level service in all areas to ensure guest satisfaction KPIs are achieved:
Train and mentor staff to deliver Platinum Service in every guest interaction.
Adjust and make recommendations to processes when areas are not meeting standards.
Ensure staff are engaged and involved in individual and team building programs.
Conduct daily point meetings that include a service and recognition component.
Develop and/or adapt training materials to best support the success of the Conference Services Team and consistently revisit guides, manuals and training procedures.
Complete internal audits on guest service functions to ensure client specific standards are being met.
Completes all daily, weekly or monthly reports and submits on a timely basis.
Manage and formulates weekly schedules for team members, flexing labor and staffing levels when applicable.
Maintains and updates Standard Operating Procedures on client network.
Able to build consensus and influence team members to achieve goals and objectives.
Exhibits superb organization skills and is able to manage multiple tasks or projects simultaneously.
Enforces, maintains, and monitors the department's Dress Code Policy.
Creates personal development plans and conducts annual performance appraisals for Hospitality Team.
Creates, develops and updates Daily Fact Sheet for Concierge and Conference Team.
Provides client and manager with regular updated data and reports regarding Hospitality operations, levels of activity, etc.
Ensures that the Reception Desks, conference rooms, and lounge areas are consistently presentable and in working order.
Provide input to Director of Operations or General Manager with regard to associate performance, highlighting successes, and areas for improvement.
Ability to work in multiple roles within the operations as this is a working position
All other duties as assigned
Responsibilities:
Team Work and Communication
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.
Provide assistance according to business needs e.g. lunch cover, call-outs, and general support.
Support the training of new associates and complete checklists accordingly.
Take part in the cross-training program which covers all areas of the department, when available.
Personal Presentation and Responsibilities
Maintain a professional, polite and considerate manner at all times.
Adhere to uniform and presentation standards as per the dress policy.
Discuss any training needs or requests with your Supervisor or Manager.
Working Environment
Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
Req ID: 1295300
Flik Hospitality Group
HILARIA KWAKUMEY
((req_classification))
Other Forms of Compensation:
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.
Job Summary
Working as a Conference Director will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.
The Conference Director will be responsible for overseeing the engagement of all Clients, Guests, Vendors, and Associates entering the Conference Center and will lead by example, display an energetic, friendly, and approachable demeanor at all times.
Essential Job Functions:
Responsible for overseeing day to day conference, meetings, and events
Provide a consistent high level service in all areas to ensure guest satisfaction KPIs are achieved:
Train and mentor staff to deliver Platinum Service in every guest interaction.
Adjust and make recommendations to processes when areas are not meeting standards.
Ensure staff are engaged and involved in individual and team building programs.
Conduct daily point meetings that include a service and recognition component.
Develop and/or adapt training materials to best support the success of the Conference Services Team and consistently revisit guides, manuals and training procedures.
Complete internal audits on guest service functions to ensure client specific standards are being met.
Completes all daily, weekly or monthly reports and submits on a timely basis.
Manage and formulates weekly schedules for team members, flexing labor and staffing levels when applicable.
Maintains and updates Standard Operating Procedures on client network.
Able to build consensus and influence team members to achieve goals and objectives.
Exhibits superb organization skills and is able to manage multiple tasks or projects simultaneously.
Enforces, maintains, and monitors the department's Dress Code Policy.
Creates personal development plans and conducts annual performance appraisals for Hospitality Team.
Creates, develops and updates Daily Fact Sheet for Concierge and Conference Team.
Provides client and manager with regular updated data and reports regarding Hospitality operations, levels of activity, etc.
Ensures that the Reception Desks, conference rooms, and lounge areas are consistently presentable and in working order.
Provide input to Director of Operations or General Manager with regard to associate performance, highlighting successes, and areas for improvement.
Ability to work in multiple roles within the operations as this is a working position
All other duties as assigned
Responsibilities:
Team Work and Communication
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.
Provide assistance according to business needs e.g. lunch cover, call-outs, and general support.
Support the training of new associates and complete checklists accordingly.
Take part in the cross-training program which covers all areas of the department, when available.
Personal Presentation and Responsibilities
Maintain a professional, polite and considerate manner at all times.
Adhere to uniform and presentation standards as per the dress policy.
Discuss any training needs or requests with your Supervisor or Manager.
Working Environment
Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1295300
Flik Hospitality Group
HILARIA KWAKUMEY
((req_classification))
