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SalaryCompensation Type: Yearly Highgate Hotels:
Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures—and it’s rumored the martini was invented here in the hotel. While historic details like the hotel’s gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 300 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City’s premier luxury lifestyle hotel.Overview:
The Meeting Services Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote F&B business; Reduce employee turnover and meet budgeted productivity while keeping quality consistently high. The Meeting Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting pre-Arrival, during their stay and post-arrival to generate repeat business.
Responsibilities:
Fundamental Requirements:
Qualifications:
Education & Experience:
Physical requirements:
Compensation: $70,000 - $80,000 plus bonus
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures—and it’s rumored the martini was invented here in the hotel. While historic details like the hotel’s gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 300 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City’s premier luxury lifestyle hotel.
The Meeting Services Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote F&B business; Reduce employee turnover and meet budgeted productivity while keeping quality consistently high. The Meeting Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting pre-Arrival, during their stay and post-arrival to generate repeat business.
Responsibilities:
General Requirements
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
DUTIES & FUNCTIONS
Fundamental Requirements:
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Prepare and submit required reports in a timely manner.
- Follow up on all turnovers
- within 24 hours via telephone and within 3 days with written correspondence.
- Know meeting room setups and capabilities.
- Know sleeping room configurations and types.
- Respond to requests by Meeting Planners immediately.
- Use the Partnership Agreement to meet client needs.
- Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
- Interact with outside planners, vendors for event setup.
- Maintain pricing integrity and propose upscale menus for clients.
- Create, review and revise rooming lists and VIP lists.
- Manage existing accounts and follow up with client re-solicitation to capture future business.
- Work with other F&B managers and keep them informed of F&B issues as they arise.
- Manage the function book and adjust space in order to ensure maximum potential revenue.
- Be visible on the floor and assist staff as needed during functions.
- Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
- Plan and execute holiday and special events in conjunction with the Director of Catering.
- Use feedback from Meeting Planner evaluations to improve service and quality.
- Participate in required M.O.D. program as scheduled.
Qualifications:
QUALIFICATION STANDARDS
Education & Experience:
- At least 2 years of progressive experience in a hotel or a related field.
- College degree and 1 or more years of related experience.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Experience managing Opera system (must)
- Experience managing Salesforce system (ideal)
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Compensation: $70,000 - $80,000 plus bonus
