Address
Form of workDuring the Summer Conference season, the Office of Conference Services (OCS) coordinates with outside organizations to
host events and programs on campus. These rentals include performances, conferences, athletic programs, film
productions, and social events as well as day and residential camps. OCS is responsible for planning logistics, organizing
set-up and coordinating with internal departments while providing exceptional customer service. OCS ensures that
information is successfully communicated between our clients and campus partners in a timely manner. The goal is to
ensure that our clients are completely satisfied with their experience at Iona while protecting the interests of the
University.
Description
A Senior Summer Conference Assistant’s (Senior SCA) work schedule is dependent on the demand for campus and
residence hall facilities. The senior SCA will have limited supervisory responsibilities, assist with special projects, and
interaction with clients. This is a part-time, temporary position. There will be times of special scheduling and mandatory
dates of work will apply for heavy program periods. On-site residency is preferred for this position.
Duties and Responsibilities
• Understand, administer and uphold the OCS policies and procedures
• Administrative tasks may be required including: data entry, filing, photo copying, creating event related documents
and flyers, scanning, maintaining department logs/reports and assisting with customer requests
• Maintain scheduled hours and assist with daily office operations
• Rotate on-call phone duty responsibilities including customer service/trouble-shooting for overnight guests
• Responsible for the upkeep, organization and inventory of the OCS summer supplies including the OCS staging room
and the summer linen exchange program
• Serve as the second shift campus liaison between OCS and clients, including evening and weekend programs
• Greet incoming summer groups, assist with check-in & check-out, trouble shoot issues and provide customer support
• Supervise SCA staff during afternoon, evening and weekend work shifts, as needed
• Assist with coordinating the OCS welcome bag program for all conference service guests
• Assist with facilities set-up for conferences and programs
• Conduct site inspections in residence halls and campus buildings to ensure rooms and setups are completed as
requested and all locations are clean and prepared for guest arrival
• Daily classroom and event space inspections
• Respond to clients’ needs throughout events to help resolve issues
• Perform room inspections and assist with closing out residence hall rooms after group departures
• Maintain scheduled hours and assist with daily office operations
• Run errands and deliver event related items on campus
• Any and all other duties as assigned (some light – medium lifting may be requested
Qualifications
• Senior SCA must agree to be available for employment throughout the Summer Conference season: May 20, 2024 –
August 19, 2024.
• Senior SCA must attend the mandatory training sessions during the end of May (date TBA).
• Senior SCA’s are entitled to a ½ hour (unpaid) break (in the middle of the shift) for shifts of six consecutive hours.
• Senior SCA must have a flexible schedule and be able to work nights and weekends, as needed.
• Senior SCA must have leadership skills, responsible, punctual and require limited supervision
• Senior SCA must use good critical thinking skills, be enthusiastic, pro-active and demonstrate a strong work ethic
• Senior SCA must be able to successfully work independently and in a team environment.
• Senior SCA must have strong computer skills and experience with Microsoft Office
• Senior SCA must agree to submit to a background check.
• Senior SCA must have prior work experience in customer service and/or summer program or hospitality role.
• Senior SCA must have excellent written and verbal communication skills.
• Senior SCA is privy to sensitive items and must maintain a high level of confidentiality.
• Senior SCA must abide by ALL Iona University policies.
• Senior SCA is expected to work a minimum of 25 hours per week
About Iona University/EEO language
Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of over 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science, and business administration, as well as Master of Arts, Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona’s LaPenta School of Business is accredited by AACSB International, a prestigious recognition awarded to just five percent of business schools worldwide. The Princeton Review recognized Iona’s on-campus MBA program as a “Best Business School for 2023.” Iona University also recently launched a new, fully online MBA program for even greater flexibility. In July 2021, Iona University and NewYork-Presbyterian announced the establishment of the NewYork-Presbyterian Iona School of Health Sciences, to be principally located on the University’s new campus in Bronxville, N.Y. Supported by a $20 million gift from NewYork-Presbyterian, the NewYork-Presbyterian Iona School of Health Sciences offers a new vision for collaborative health care education, modern workforce development, and community care. On July 1, 2022, Iona officially changed its status from College to University, reflecting the growth of its academic programs and the prestige of an Iona education.
Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees including staff & administrative employees, faculty and student workers. We do not discriminate on the basis of race, ethnicity, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, partnership status, disability, military or veteran status, alienage, citizenship, status as a victim of domestic violence/stalking/sex offenses, unemployment status, or other legally prohibited basis under federal and state law, or local ordinance. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live, in particular historically underrepresented groups.
