Concierge (Weekends - Pt)

As a Concierge at our hospitality-focused senior living community, you are the first point of contact for residents and their families. Your role is to provide exemplary customer service, assistance, and information to ensure a seamless and enjoyable experience for our residents. This multifaceted position encompasses valet parking, reservation bookings, information dissemination, arranging transportation, and more.

Key Responsibilities:

• Greet residents and visitors with a warm and welcoming attitude.
• Operate the front desk, answer phone calls, and respond to inquiries in a courteous and professional manner.
• Concierge Services:
• Offer valet parking services for residents and guests, ensuring vehicles are safely parked and retrieved.
• Manage parking reservations and ensure a smooth parking experience.
• Handle reservation requests for various services, including dining reservations, transportation, and recreational activities.
• Liaise with relevant departments to ensure reservations are fulfilled to residents' satisfaction.
• Provide accurate information on community amenities, services, and local attractions.
• Keep residents informed of community events, activities, and announcements.
• Arrange transportation services for residents, such as scheduling shuttle services, taxis, or other transportation options as needed.
• Fulfill resident requests for special services or assistance, such as arranging dry cleaning, housekeeping, and maintenance services.
• Handle package deliveries and coordinate with courier services.
• Manage RSVPs, event logistics, and resident participation for in-house events.
• Address resident concerns, inquiries, or issues with professionalism and a customer-first approach.
• Collaborate with the management team to resolve more complex problems.

Qualifications:

• High school diploma or equivalent; additional training or certification in hospitality is a plus.
• Previous experience in a concierge or front desk role, preferably in a hospitality or senior living setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and reservations software.
• Knowledge of local services, attractions, and resources.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Join our team and be a central part of creating a welcoming and accommodating atmosphere for our community. If you have a passion for providing exceptional customer service, a knack for "going the extra mile", and a commitment to ensuring the comfort and satisfaction of our residents, we encourage you to apply for the Concierge position. Your contributions will enhance the overall hospitality experience in our senior living community.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid sick time
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Weekends only

Ability to Relocate:

• Cincinnati, OH 45241: Relocate before starting work (Required)

Work Location: In person