Address
Form of work
SalaryWho We Are
Viking Payment Service is a division of Viking Client Services, LLC. For over 50 years Viking has been providing trusted leadership and innovative solutions in a demanding industry. We provide a broad range of services that allow customers to accept all payment types across a variety of distribution channels in the US & Canada. Our processes prioritize both compliance and flexibility, we have over half a century of experience partnering with companies to help them succeed. From our technology to our people and processes, we lead the industry. We employ the best people and produce the best results!
Position Summary:
As a key member of Viking’s Compliance Department in the mitigation of risk for the company. This role requires cross-functional collaboration with all divisions of the company which includes the payment processing division, which offers ACH, RCC, and debit/credit processing services, the insurance billing services division, and the collection services division. We’re looking for a person who is able to add value as an individual contributor to the team's objective of protecting the company by meeting regulatory requirements, client expectations, and company goals.
Please note: Employment opportunities listed are for jobs based in the United States. Viking Payment Service is currently registered to hire in the following states: Florida, Georgia, Illinois, Kansas, Michigan, Minnesota, Missouri, Mississippi, Ohio, Pennsylvania, South Carolina, Texas, and Wisconsin
Responsibilities:
- Participate in ongoing risk assessment processes and assist in developing and executing a dynamic audit plan and reporting to address high-risk merchants and functions.
- Develop valuable and positive relationships with cross-functional teams by executing efficient audit work and offering suggestions to enhance risk and compliance management.
- Remain current on industry, federal regulations, state laws, client requirements, and company policy. Monitor and track applicable laws and regulatory changes impacting payments.
- Assist in the continual development and maintenance of operational procedures that align to regulatory requirements and changes.
- Responsible for forms, disclosures, and agreements review to meet compliance requirements.
- Track, report, and interpret metrics.
- Act as a primary point of contract by regularly communicating with client(s) via email, phone, or video conference as needed, escalating issues department head(s) when needed.
- Maintain program documentation (standard operating procedures, policies, workspaces, resources, etc.)
- Work directly with merchants on due diligence requirements and audits.
- Complete annual, quarterly, and monthly reviews and audits.
- Compile monthly reporting and trending analysis.
- Create annual and ad hoc reports of high-risk payment clients.
- Evaluate processes to confirm compliance, document deficiencies and escalate results using sound judgment to department heads.
- Participate in onboarding of new merchants, including reviews of application submission, questionnaire responses, and merchant background.
- Manage the payments quarterly newsletter process including content and distribution.
- Audit call center activities including letters sent, correspondence received, and complaint processing and facilitate remediation.
- Assist internal teams with special projects and assignments.
- Other duties as assigned.
The Perks:
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) plan with company match
- Work from home
- Work-life balance
- Extensive training & support from industry experts
- Upward mobility and career development
Minimum Qualifications:
Education/Experience: A four-year degree, preferably in business/finance, or a two-year degree with industry experience.
Desired Skills: Detail-oriented, critical thinker, organized, self-motivated, problem solver, able to work independently, effective communication and writing skills, and impeccable integrity. Intermediate skills in Outlook, Word, Excel, and PowerPoint.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. This position requires occasional travel.
When you join Viking Payment Service, you’ll be a W2 employee with comprehensive benefits: healthcare, vision, dental, 401K, paid time off, and holidays with a flexible work-life balance.
