Community Manager

Chandler Residential is seeking an experienced Community Manager to join and lead the team at our Legacy at Tech Center Apartments location in Newport News, Virginia. An ideal candidate will have a professional demeanor, solid interpersonal skills, as well as manage and resolve emergency and high-pressure situations. As the team leader, effective communication and organizational skills are key.

This position offers a competitive compensation package, generous housing benefits, paid time off, and insurance.

Role and Responsibilities:

The Community Manager will maintain property rentals, marketing and filling vacancies, screening prospective tenants, enforcing leases, and securing premises. The Community Manager must have a professional demeanor, solid interpersonal skills and be able to handle emergency and high-pressure situations. The successful candidate must possess strong communication and organizational skills and can direct, supervise, train, and evaluate property team members through evaluations, corrective action, hiring and releases. The Community Manager must also be able to effectively communicate with residents, vendors, and other colleagues to foster a strong team atmosphere. Responsibilities for this position include:

• Oversee and manage all operations at the community including accounts receivable, resident relations, leasing, and maintenance.
• Manage payroll process and control overtime.
• Work with the maintenance Supervisor to ensure service requests and vacant units are completed in line with company policy.
• Interview and train new team members
• Mentor team members for future growth opportunities
• Review, complete and submit weekly reports.
• Review financials for accuracy.
• Weekly property inspections.
• Implement and enforce policies and procedures as necessary.
• Review resident applications.
• Ensure all marketing and follow-ups are completed as required.
• Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated in the Move-Out Inspection Report and company standards.
• Oversee and assist with delinquency and eviction process as needed.
• Ensure all move-ins, move-outs, NTV’s, new applications, canceled/denied applications and service requests are updated in OneSite daily.
• Review apartment pricing first thing every morning
• Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Special Projects as assigned.

Qualifications and Education Requirements

• High school diploma or equivalent required, associate degree preferred.
• Minimum of 3 years Same Site Property Management required.
• Minimum of 3 years of Customer service experience.
• OneSite Experience a plus.
• Industry designations are a plus (i.e., CPM, ARM, CAM)
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite
• Driver’s License required.

Job Type: Full-time

Pay: From $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Experience:

• Same Site Property Manager: 3 years (Required)
• Customer service: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person