Address
Form of work
SalaryCOMMUNITY LIAISON
COMMUNITY LIAISON
- Agency: HRA/DEPT OF SOCIAL SERVICES
- Job type: Full-time
Location
MANHATTAN
- Title Classification: No exam required
Department
Constituent Services-NM
Job Description
Under the direction of the OCS Business Process Manager of Constituent Services Operations, with wide latitude for the exercise of independent i initiative, judgment, and decision making, the Community Liaison liaises and conducts outreach to DSS programs, community partners, key leaders and organizations including shelter providers pertaining to the issues and complaints entered into the intranet Quorum (IQ) correspondence management system and provides customer relations to existing and new users of IQ. The liaison would also work with developing an office Manual to document the business process of corresponding with clients and advocates.
The Office of Constituent Services (OCS) is recruiting for one (1) Community Coordinator to function as a Community Liaison who will:
- Develop and update comprehensive written operational manuals and content for the ServiceNow
and revise scripted responses to frequently asked questions about DSS programs; review and edit the
communication templates that staff utilize when corresponding with clients and advocates; send email
blasts to OCS staff on new procedures/policies and agency guidelines for benefits and new initiatives;
meet with the OCS Business Process Manager on a weekly basis to track progress, address concerns
,and gather additional information needed; organize meetings with other key stakeholders to ensure
that the content being added meets their operational process and needs.
- Liaise between DSS programs, community partners, key leaders and organizations including shelter
policy and procedures, and responds to questions from the community regarding complaints entered
in.
- Conduct outreach to community-based organizations and advocates; arranges and assists in the
these meetings.
- Assist with establishing reports needed for all DSS units \who use IQ.
- Engage DSS programs, shelter providers and support areas that are non lQ users and provides
- Partner with HRA/DSS//DHS on the collection, analysis and distribution of data related to complaints
- Represent the Business Process Manager at internal and external meetings, as needed.
- Establish and maintain cooperative relationships \with the community-based organizations and other
Salary Range:
$59,116.00 - $67,983.00
Work Location:
4 WORLD TRADE CENTER, New York, NY
Hours/Schedule:
M-F, 9-5
Minimum Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Minimum Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to \"1\" or \"2\" above. However, all candidates must have at least one year of experience as described in \"1\" above.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
607583
Title code
56058
Civil service title
COMMUNITY COORDINATOR
Title classification
Non-Competitive-5
Business title
COMMUNITY LIAISON
- Experience level: Experienced (non-manager)
Number of positions
1
Work location
4 World Trade Center
- Category: Constituent Services & Community Programs
