CLASS CHARACTERISTICS
COMMUNICATIONS OPERATOR-This is an entry level position.
SENIOR COMMUNICATIONS OPERATOR- Functions as an assistant operator in-charge and communications training operator; they must have two years experience in communications E-911.
Major Duties:
· Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required;
· Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.
· Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;
· Tracks status and availability of emergency service units;
· Enters appropriate data in CAD;
· Enters information into GCIC/NCIC to obtain confidential records;
· Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;
· Compiles data from records kept into various daily, monthly, or other periodic reports;
· Maintains communications records and files;
· Answers city switchboard lines and after hours calls;
· Assists the public with transactions and information relating to police and fire activity and city services.
· Inquires about and enters data of a restricted and confidential nature into the computer;
· Performs other related duties as required.
Minimum Qualifications:
COMMUNICATIONS OPERATOR:
High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience.
SENIOR COMMUNICATIONS OPERATOR:
High school diploma or equivalent; two (2) to three (3) years experience as a City of East Point Communications Operator; GCIC certified; EMD certified; equivalent combination of education and experience.
Knowledge Required by the Position:
· Knowledge of federal and state regulations governing transmission by radio;
· Knowledge of the methods of operating and communication system;
· Knowledge of geography and the road system throughout the city;
· Skill in determining the scope and magnitude of an emergency;
· Skill in the use of modern office equipment including computers, type writers, fax machines and Xerox machines;
· Ability to handle multiple situations at one time;
· Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;
· Ability to remain calm and communicate precisely and clearly in emergency situations;
· Ability to exercise sound judgment in making decisions;
· Ability to deploy emergency equipment within specific guidelines;
· Ability to follow rules and procedures regarding police records and files;
· Ability to document facts accurately, legibly and completely, under adverse conditions.
· Ability to assist less experienced personnel with safety rules and regulations;
· Ability to establish and maintain cooperative relationships at work;
· Ability to understand and carry out directions.
Supervisory Controls: Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.
Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.
Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.
Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.
Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and thegeneral public.
Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.
Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Work Environment: The work is typically performed in an office.
Supervisory and Management Responsibility: None.
Employment Type: Full-time