Communications Operator

This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.

CLASS CHARACTERISTICS

COMMUNICATIONS OPERATOR-This is an entry level position.

SENIOR COMMUNICATIONS OPERATOR- Functions as an assistant operator in-charge and communications training operator; they must have two years experience in communications E-911.

Major Duties:

· Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required;

· Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.

· Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;

· Tracks status and availability of emergency service units;

· Enters appropriate data in CAD;

· Enters information into GCIC/NCIC to obtain confidential records;

· Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;

· Compiles data from records kept into various daily, monthly, or other periodic reports;

· Maintains communications records and files;

· Answers city switchboard lines and after hours calls;

· Assists the public with transactions and information relating to police and fire activity and city services.

· Inquires about and enters data of a restricted and confidential nature into the computer;

· Performs other related duties as required.

Minimum Qualifications:

COMMUNICATIONS OPERATOR:

High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience.

SENIOR COMMUNICATIONS OPERATOR:

High school diploma or equivalent; two (2) to three (3) years experience as a City of East Point Communications Operator; GCIC certified; EMD certified; equivalent combination of education and experience.

Knowledge Required by the Position:

· Knowledge of federal and state regulations governing transmission by radio;

· Knowledge of the methods of operating and communication system;

· Knowledge of geography and the road system throughout the city;

· Skill in determining the scope and magnitude of an emergency;

· Skill in the use of modern office equipment including computers, type writers, fax machines and Xerox machines;

· Ability to handle multiple situations at one time;

· Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;

· Ability to remain calm and communicate precisely and clearly in emergency situations;

· Ability to exercise sound judgment in making decisions;

· Ability to deploy emergency equipment within specific guidelines;

· Ability to follow rules and procedures regarding police records and files;

· Ability to document facts accurately, legibly and completely, under adverse conditions.

· Ability to assist less experienced personnel with safety rules and regulations;

· Ability to establish and maintain cooperative relationships at work;

· Ability to understand and carry out directions.

Supervisory Controls: Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.

Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.

Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.

Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.

Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and thegeneral public.

Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.

Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.

Work Environment: The work is typically performed in an office.

Supervisory and Management Responsibility: None.

Employment Type: Full-time