Company

City of East PointSee more

addressAddressAtlanta, GA
type Form of workFull-Time
CategoryInformation Technology

Job description

This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.

CLASS CHARACTERISTICS


COMMUNICATIONS OPERATOR-This is an entry level position.


SENIOR COMMUNICATIONS OPERATOR- Functions as an assistant operator in-charge and communications training operator; they must have two years experience in communications E-911.



Major Duties:


· Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required;


· Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.


· Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;


· Tracks status and availability of emergency service units;


· Enters appropriate data in CAD;


· Enters information into GCIC/NCIC to obtain confidential records;


· Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;


· Compiles data from records kept into various daily, monthly, or other periodic reports;


· Maintains communications records and files;


· Answers city switchboard lines and after hours calls;


· Assists the public with transactions and information relating to police and fire activity and city services.


· Inquires about and enters data of a restricted and confidential nature into the computer;


· Performs other related duties as required.


Minimum Qualifications:


COMMUNICATIONS OPERATOR:


High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience.

SENIOR COMMUNICATIONS OPERATOR:


High school diploma or equivalent; two (2) to three (3) years experience as a City of East Point Communications Operator; GCIC certified; EMD certified; equivalent combination of education and experience.

Knowledge Required by the Position:


· Knowledge of federal and state regulations governing transmission by radio;


· Knowledge of the methods of operating and communication system;


· Knowledge of geography and the road system throughout the city;


· Skill in determining the scope and magnitude of an emergency;


· Skill in the use of modern office equipment including computers, type writers, fax machines and Xerox machines;


· Ability to handle multiple situations at one time;


· Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;


· Ability to remain calm and communicate precisely and clearly in emergency situations;


· Ability to exercise sound judgment in making decisions;


· Ability to deploy emergency equipment within specific guidelines;


· Ability to follow rules and procedures regarding police records and files;


· Ability to document facts accurately, legibly and completely, under adverse conditions.


· Ability to assist less experienced personnel with safety rules and regulations;


· Ability to establish and maintain cooperative relationships at work;


· Ability to understand and carry out directions.


Supervisory Controls: Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.



Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.



Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.



Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.



Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and thegeneral public.



Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.



Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.



Work Environment: The work is typically performed in an office.



Supervisory and Management Responsibility: None.

Employment Type: Full-time
Refer code: 7770066. City of East Point - The previous day - 2024-01-08 10:47

City of East Point

Atlanta, GA
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