Communications Manager

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team! Come join SMB where we promote from within.

Communications Manager

The Communications Manager will drive global team member and external/digital communication activities in support of our people, our brands, and our performance. They will work closely with the Senior Director of Communications in collaborating across functions and brands to drive engagement and impact in talent attraction and retention as well as franchise development, owning all communication channels, tactical rollouts and measurement. They will have a great opportunity to explore many facets of a corporate communication function in a growing company that appreciates the value of communication.

What you'll do:

• Develop and implement multi-channel strategic communication plans, independently, to raise awareness of our company-wide priorities and drive understanding of the company’s culture, goals, and performance across internal audiences
• Partner across functions and business units to drive and lead key projects, including communication leader toolkits, team member onboarding and franchise development content
• Partner with People function to enhance and continuously improve content on designated talent attraction and recruiting channels and measure progress
• Partner with Finance, IT and Legal leaders to develop and deliver communication plans to drive outcomes in support of key team member facing initiatives
• Collaborate with the franchise development team to develop and drive key messages, content strategy and awareness among relevant audiences
• Collaborate and build cohesion across US, Canada, and UK team member communications to help create and equitable yet relevant team member experience
• Develop written articles, capture, post, and manage images for company website and manage social media content across SMB external/digital channels
• Manage the measurement process of the effectiveness of communications and derive key action plans from insights
• Assess, test, and optimize communication channels and tools
• Support the execution and continuous improvement of key projects both internally and externally across ServiceMaster® Brands channels, including crisis communications as needed
• Stay abreast of industry trends and emerging communication technologies, recommending innovative approaches to enhance communication effectiveness.

What you bring:

• Best-in-class communicator, both written and verbal, with excellent writing and editing skills
• Experience with change management as well as employee/franchisee engagement strategies
• Reliability and professionalism in handling confidential and sensitive information
• Dynamic forward-thinker, easily adapts to change, problem-solver, pragmatic and resilient
• Sound judgment and ability to make timely and effective decisions, particularly in high-pressure situations
• Team player who enjoys collaborating and working with others on a high functioning team
• Must possess a positive attitude with the ability to build good relationships across the organization and with external partners
• Ability to influence and effectively interface with others across all levels of an organization
• Skilled in managing multiple projects simultaneously, setting priorities, and meeting deadlines
• Commitment to maintaining high ethical standards in communication practices
• Strong organizational and prioritization skills with the ability to multitask
• Ability to work in a fast-paced environment in which requirements and priorities change
• Able to persevere in overcoming obstacles or setbacks, by taking swift and efficient action
• Must be results oriented, a self-starter, and have strong initiative
• Selflessness and willingness to make a positive impact every day
• Values diversity and inclusion
• A growth mindset and a desire to make things better
• Bachelor’s degree in Communications or a related field.
• 5-7 years’ experience in corporate communications, public relations, or related field.

Work Location:

This role is a hybrid role based in our Atlanta office with up to 10% travel expected.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.