Communications Associate (Hunger Hotline) - Dislocated Workers Program

Hunger Free America is seeking a temporary, full-time Communications Associateto work remotely to support the USDA National Hunger Clearinghouse. This is a temporary, 3-month role. This program includes a toll-free hotline connecting families and individuals all over the country with nonprofit and government nutrition assistance programs such as food pantries, SNAP, WIC, and various other services that promote self-sufficiency. The hotline can be reached at 1-866-3-HUNGRY (English) or 1-877-8-HAMBRE (Spanish) from Monday through Friday (7 a.m. to 10 p.m. EST).

**This position must be filled by a qualified Dislocated Worker. Candidates must pass a brief Dislocated Worker screening to be eligible for the position. ** 

Job Responsibilities

• Manage Clearinghouse social media accounts (Twitter, Facebook, and Instagram) to create, publish, and maintain content related to nutrition programs
• Write and publish monthly newsletter highlighting national nutrition program updates, employment training and application opportunities, Clearinghouse outreach activities, etc.
• Update text service automations, create/update templates, and monitor inbox to ensure all users receive response.
• Update NHC webpage on HFA website.
• Submit monthly report outlining promotion metrics.
• Collaborate with other departments (e.g., Benefits Access) at HFA to support outreach efforts Create outreach materials promoting nutrition program access.
• Occasionally write press releases and memos for USDA upon request.
• Support team members and volunteers as-needed.
• Respond to calls on the National Hunger Hotline during Hotline shifts, as needed.
• Current need: Tuesday, Wednesday, and Friday. Subject to change.
• Hotline shifts are 8 hours long (with 1 hour break) occurring between 7AM - 10PM EST, Monday - Friday.
• Some flexibility on schedule possible for non-Hotline days.
• Must be available for rotating Friday Hotline shifts at least once a month.
• Closing Friday shifts rotate among all team members.
• Submit biweekly reports and complete other projects as assigned 

Qualifications

• Prior experience in a relevant field (e.g., communications, nonprofit, public health, public policy, social work)
• Familiarity with nutrition assistance programs (e.g., SNAP, WIC) and other government assistance programs (e.g., child tax credit) preferred.
• Strong computer and technology skills including proficiency in Microsoft Office Suite and Outlook.
• Strong graphic design skills (experience with Canva or other design software).
• Experience with content creation and social media engagement.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities: detail-oriented, deadline-driven, self-motivated, proactive, collaborative, reliable, and flexible.
• Fluency in Spanish (may not be required for exceptional candidate).
• Commitment to fighting poverty and ending hunger 

Salary and Benefits

• This is a full-time, remote, 3- month, 35-hour per-week position with pay of $25 per hour.
• Hunger Free America offers significant benefits to full-time employees, including a strong health insurance plan which includes fully paid employee premiums and a health reimbursement account. Employees receive generous vacation, holiday, and sick time off. 

Hunger Free America is an equal-opportunity employer. People of all races, sexual orientations, ages, faiths, economic and social backgrounds, genders, physical abilities, and national origins are strongly encouraged to apply.