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SalaryProperty Claims Adjuster III - CL09EN
At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.
Training start date: 6/3/2024 (Paid training)
This position will be accountable for successfully investigating, reserving, assigning, and settling first party Commercial Property losses while delivering superior customer service.
The ideal candidate will handle all claims virtually (will not visit loss locations).
This position will ensure quality standards are met with vendors utilized to adjudicate the claim.
Claim File Management
- Investigating Commercial Property (CP) claims to determine coverage, damages, and subrogation/salvage.
- Handling of personal property damage and time element losses with policyholders and their representatives
- Consistently provide high-quality customer service
- Meet or exceed expectations and requirements of internal and external customers.
- Properly assess the exposure of assigned claims.
- Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
- Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.
- Set appropriate and timely file reserves.
- Identify fraud indicators and initiate investigation.
- Negotiate skillfully in challenging situations with internal and external customers.
- Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford’s reputation in the marketplace.
- Embrace a culture of continuous improvement.
- Leverage contemporary technology to achieve accurate and efficient claim outcomes.
Business Acumen and Technical Expertise Demonstrate knowledge of LOB specific competencies to ensure effective management of claims.
- Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience, and judgment.
- Ability to communicate in a clear succinct manner (written and verbal).
Teamwork and Team Building
- Support and help create a team environment that achieves diversity and inclusion behaviors.
- Build appropriate rapport and constructive and effective relationships with people inside and outside the organization.
- Represent The Hartford as a credible, trustworthy, flexible, and dependable resource.
- Demonstrate courtesy, honesty, integrity, respect, and competence when interacting with others.
- Consistently act with the highest level of integrity and adhere to general principles of business ethics.
Qualifications:
- College degree or equivalent work experience.
- 1 year+ first party Property Claim handling experience required (commercial preferred).
- Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
- Passionate desire to help both internal and external customers.
- Ability to embrace change and flourish with industry-changing technology and trends.
- Critical thinking skills inclusive of investigation, decision making and conflict resolution.
- Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
- Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
- Ability to produce clear and grammatically accurate correspondence.
- Ability to handle competing priorities while positively impacting the quality and service were committed to delivering.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
As a condition of employment - Paid training for this position starts 6/3/2024 and you will be required to successfully complete a six-week New Hire Training Course. You should have no schedule conflicts during training. You must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. You will be required to successfully pass the Licensing exam(s) within 30 business days from the completion of the licensing training, where applicable
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit
http://www.speedtest.net
from your personal computer. Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$62,560 - $93,840 Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
