Commercial Operations Support

Job Summary

The Commercial Operations Support position achieves the bank’s customer service, efficiency, growth, and compliance goals related to Commercial, Business, and Credit lines of business.  The incumbent will act as a liaison and an advocate for the Market Presidents, Commercial Relationship Managers, and Commercial Support team members to improve processes, communications and working agreements with relevant internal banking groups.  This position participates actively as a member of the Banking Administration Team.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves as commercial subject matter expert and resource to commercial team and bank management.
• Provides support and training to commercial and business lines of business.
• Coordinates with bank partners in the design and delivery of necessary training programs for onboarding, reporting tools, technology enhancements, and product education to commercial personnel.
• Identifies problems and develop solutions for operational efficiencies.
• Serves as secondary operations contact for effective and efficient communication and processes between Relationship Managers and Support team members as well as all related lines of business to reduce risk and enhance safety and soundness within the commercial loan portfolio.
• Performs market visits to strengthen relationships and gain insight on the teams’ needs
• Maintains current knowledge of regulations and compliance requirements.
• Provides support and training to team regarding procedures, regulations, security, and compliance.
• Identifies problems and develop solutions for common operational problems that exist in multiple locations.
• Adhere to all corporate policies and procedures, Federal and State regulations and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Job Requirements

Education:

• High school diploma or equivalent required.

Required:

• 4+ years of experience required with commercial, operations and compliance management.
• Strong analytical and problem-solving skills.
• Good interpersonal, verbal and written, and supervisory skills.
• Thorough knowledge of all Commercial Banking products and services
• Ability to resolve team concerns/issues in a positive way.
• Team and goal-oriented style – works cooperatively to attain bank and individual sales and service goals within corporate standards and guidelines.
• Ability to operate as an effective facilitator and provide balanced feedback to commercial team.
• Ability/desire to gain credibility as a knowledgeable financial problem-solver.
• Proficient in Microsoft Office products.

Preferred:

• Bachelor’s degree in business related field.
• Previous leadership experience.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)