Address
Form of workJob Description
Department: Operations
Reports to: Service Manager
FLSA: Hourly
COMPANY COMPENSATION
- Salary range $21/hr. - $27/hr.
- Total compensation potential adds an additional $500/month.
- This pay range is based on experience, skill set, and geographic location.
- You get paid every Friday and we understand that family comes first!
LOCATION: This position reports daily to the Augusta, GA location.
COMPANY BENEFITS
401k 5% match | Health Insurance | FSA |Dental Insurance| Vision Insurance | Community Service opportunities | Travel allowance | Company Phone | Counseling services | Financial planning services | Discount on your gym membership | Marriage retreats
SUMMARY
We are looking for a team member who has 1-2 years HVAC dispatching experience to deliver exceptional customer service to TCS internal clients (technicians) and external clients. You will achieve this by driving and directing operations team to assure understanding client commitments are met in a timely and profitable way. This position will also hold our clients accountable to ensure an accurate and Comprehensive Client Record. You will also interface with the service team and accounting to ensure accurate and prompt billing, drive spot sales for the company along with the service team and provide assistance to the Management team as required in an effort to maximize departmental efficiency.
PRIMARY RESPONSIBILITIES
- Manage incoming calls and coordinate trouble call requests from clients.
- (This includes pulling Client record from BuildOps to review with clients during calls)
- Determine and dispatch appropriate technician to ensure quick and efficient resolution of problems.
- while building and maintaining client confidence and satisfaction
- Create and manage work schedules for technicians to ensure commitments to clients are met. Constant communication with Clients to schedule backlog PM’s before scheduling current PM’s.
- Manage and maintain update client information within system.
- Maintain and utilize live dispatch board, scheduling at least a week in advance.
- Approve technician time daily, track PTO, coordinate weekly timecard approval with technicians and enter in payroll system.
- Audit visits daily to ensure jobs are completed appropriately and correct as required, coach technicians accordingly.
- Monitor call backs and flag to Service Manager promptly for follow up.
- Communicate with technicians on potential spot opportunities.
- Review flags; completing all or tagging for Service Coordinator/Service Manager review. Critical issues/Spot opportunities should be monitored and escalated to appropriate person.
- Coordinate and schedule repairs for G contracts, Spot and Extra work with urgency; assist Service Coordinator to drive Spot revenue.
- Reconcile technician credit card purchases and submit to accounting for processing monthly.
- Issue purchase orders for truck stock and tools as required.
- Assist Service Manager in finding On-the-Job Training opportunities for technicians and track accordingly.
- Assist Service Manager with monthly quality checks by selecting work orders and printing for follow up.
- Maintain phone list, fleet vehicle list and vehicle maintenance logs for Operations team.
- Maintain accurate and complete records relative to maintenance contracts, spot work, and repairs.
- Manage business processes to facilitate accurate and timely reporting to accounting staff.
- Provide assistance to sales team as required.
- Provide support for any special projects as assigned that may or may not become part of this position’s primary responsibilities.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS
- Associate degree, Technical/Business or equivalent, preferred.
- High school diploma or GED equivalent, required.
- 1-2 years HVAC dispatching experience.
- Excellent interpersonal skills
- Good written and verbal communication skills
